Senior Communication and Change Management Consultant
Mercer · Philadelphia, PA
- On site
- Full-time
- $150,000 / year
- Philadelphia, PA
Job highlights
- Lead change management and communication for clients.
- Develop client relationships and sell strategic projects.
- Manage project teams, budgets, and timelines effectively.
- Drive revenue through new client acquisition and growth.
- Focus on behavioral change and employee engagement.
About the role
About the Role
As a Senior Communication and Change Management Consultant at Mercer, you will play a crucial role in helping companies of all sizes and industries tackle their most significant challenges. You will design and implement workforce strategies to foster growth and create an exceptional employee experience that attracts, retains, and empowers top talent.
This position, based in our Philadelphia, Boston, or Washington, D.C. office, focuses on helping clients promote their total rewards programs and enhance employee engagement. You will be responsible for developing and managing client relationships, selling projects that focus on change management and communication strategies, engagement and implementation plans, and associated deliverables. Your work will articulate client objectives, advance an employee value proposition, and drive behavior change through effective information transmission and feedback mechanisms. You will lead employee-facing change management and communication engagements across various industries and perform essential project management duties, including planning, budgeting, team coordination, and facilitation.
What’s in it for you?
- Contribute your expertise as part of a globally recognized leader in human capital consulting.
- Benefit from a culture of internal mobility, diversity, inclusion, and collaboration.
- Enjoy flexible work opportunities that promote work-life balance.
- Receive a competitive pay and comprehensive benefits package starting on Day 1.
- Access a 401(k) with company contribution and match.
We will count on you to:
- Manage large-scale project teams to deliver high-quality client results.
- Oversee budgets, deadlines, and staff, delegating and reviewing client work.
- Engage regularly with clients, lead meetings, and resolve complex issues.
- Apply advanced change management and communication expertise to client projects.
- Drive revenue through new client acquisition, cross-selling, and expanding existing relationships.
- Develop tailored change management and communication strategies based on in-depth client culture and industry understanding.
What you need to have:
- Bachelor’s degree in English, business, organizational effectiveness, communication, journalism, human resources, or a related field.
- 10+ years of experience in human resources consulting, with a proven ability to manage projects and generate revenue.
- Experience managing and developing a team of professionals.
- At least 3 years of experience writing corporate internal HR communications (e.g., compensation, benefits, policies).
- Excellent writing, editing, and proofreading skills with expertise in technical, marketing, and persuasive writing.
- At least 5 years of proven track record in large, complex sales.
What makes you stand out:
- Master’s degree.
- Experience in a professional services firm.
- Proven sales ability in recognizing and closing sales opportunities.
Why join our team?
Mercer offers professional development, engaging work, and supportive leadership to help you achieve your best. We cultivate a dynamic and inclusive culture where you collaborate with talented colleagues to innovate and create impact for colleagues, clients, and communities. Our scale provides diverse career opportunities and a comprehensive benefits and rewards package designed for your well-being.
Mercer is a business of Marsh, a global leader in risk, reinsurance, capital, people, investments, and management consulting. Marsh advises clients in 130 countries, with annual revenue exceeding $27 billion and over 95,000 colleagues. For more information, visit mercer.com or follow us on LinkedIn and X.
Marsh is committed to a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity in all its forms. If you require accommodation, please contact reasonableaccommodations@marsh.com.
Marsh champions a hybrid work model, balancing remote flexibility with in-office collaboration and professional development. All colleagues are expected to work in their local office or onsite with clients at least three days per week, with at least one designated team “anchor day” each week.
Compensation and Benefits:
The applicable base salary range for this role is $104,400 to $208,800. The final base pay will depend on factors such as experience, skills, training, location, certifications, education, and applicable minimum wage requirements. This position may also be eligible for performance-based incentives. We offer a competitive total rewards package including health and welfare benefits, tuition assistance, 401K savings, retirement programs, and employee assistance programs.
Key skills/competency
- Change Management
- Communication Strategy
- Client Relationship Management
- Project Management
- Sales and Business Development
- Employee Engagement
- Total Rewards Programs
- Human Resources Consulting
- Team Leadership
- Behavioral Change
Skills & topics
- Senior Communication and Change Management Consultant
- Change Management
- Communication Strategy
- Client Relationship Management
- Project Management
- Sales
- Human Resources Consulting
- Employee Engagement
- Total Rewards
- Behavioral Change
- Consulting
- Business Development
- Talent Management
- Organizational Development
- Mercer
- Philadelphia
- Boston
- Washington D.C.
How to get hired
- Tailor your resume: Highlight your 10+ years in HR consulting, project management, and sales experience, emphasizing revenue generation and team leadership.
- Showcase your expertise: Detail your experience in corporate HR communications, specifically compensation, benefits, and policy writing, along with technical, marketing, and persuasive writing skills.
- Demonstrate sales acumen: Provide specific examples of your proven track record in large, complex sales and your ability to close deals.
- Align with Mercer's values: Research Mercer's commitment to diversity, inclusion, and collaboration, and be prepared to discuss how you embody these principles.
- Prepare for interviews: Be ready to discuss your approach to managing large project teams, developing client strategies, and driving behavioral change.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the application process for a Senior Communication and Change Management Consultant at Mercer?
- The application process typically involves submitting your resume and cover letter, followed by interviews with the hiring team. Be prepared to discuss your experience in change management, communication strategies, client relationship management, and sales.
- What are the key responsibilities for a Senior Communication and Change Management Consultant at Mercer?
- Key responsibilities include developing and managing client relationships, selling change management and communication projects, leading employee-facing engagements, managing project teams and budgets, and driving revenue growth through client acquisition and expansion.
- What qualifications are essential for this role at Mercer?
- Essential qualifications include a Bachelor's degree, 10+ years in HR consulting with project management and revenue generation experience, team management skills, at least 3 years of HR communications writing experience, excellent writing skills, and a 5-year track record in large complex sales.
- What is Mercer's approach to hybrid work for this role?
- Mercer embraces a hybrid work model, expecting colleagues to work from their local office or onsite with clients at least three days per week. This includes at least one 'anchor day' per week where the full team is together in person.
- What benefits does Mercer offer to its employees?
- Mercer offers a competitive total rewards package including health and welfare benefits, tuition assistance, a 401(k) with company match, employee stock purchase program, generous paid time off, and employee assistance programs.
- How can I demonstrate my sales ability during the hiring process at Mercer?
- To demonstrate your sales ability, highlight your proven track record in closing large, complex deals. Be ready to share specific examples of recognizing sales opportunities and successfully converting them into revenue for your previous employers.
- What is the typical salary range for a Senior Communication and Change Management Consultant at Mercer?
- The applicable base salary range for this role is $104,400 to $208,800 annually. The final offer will be determined by factors such as your experience, skills, location, and education.
- Does Mercer provide opportunities for professional development?