Change Communications Manager
Mercer
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Change Communications Manager
Mercer is seeking a talented individual to join our Risk and Compliance team as a Change Communications Manager. This role is based in Melbourne or Sydney and operates on a hybrid model, requiring at least three days per week in the office.
About the Role
The Program Change Communications Manager is responsible for evolving and executing the change and communication strategy in support of Risk Transformation. Working within the Change Team, alongside the Program Hub and Program Director, you will develop strategies, tactics, key messages, and communication materials to drive necessary change. You will also be accountable for delivering key program communications, including showcases, town halls, milestone announcements, and leader talking points. This is a 12-Month Fixed Term Contract.
Key Responsibilities
- Design and execute communication strategies and tactics to support program execution and the transformation of risk management and risk culture at Mercer.
- Craft key messaging and materials to support the change effort, providing guidance and creative ideas to the team for maximum impact.
- Actively participate in planning, designing, and sequencing activities with change colleagues to deliver a cohesive narrative and message sequence that supports the overarching change approach.
- Provide oversight and review of program and change communications to ensure alignment with brand guidelines and tone of voice.
- Manage and oversee a single view of communications to enable message bundling across multiple streams.
- Deliver key messages to the business regarding risk transformation.
- Manage key relationships with program colleagues, business stakeholders, and internal/external communications leads.
What You Need
- At least 10 years of experience in communications, ideally within superannuation, wealth, or financial services.
- Experience working in large, complex programs with challenging change agendas is ideal.
- Exceptional written communication skills with the ability to simplify complex information and customize messaging for different audiences.
- Strong verbal and presentation skills with meticulous attention to detail.
- Proficiency in stakeholder engagement and management.
- A strong work ethic, proactive approach, and ability to handle conflicting priorities and ambiguity.
- Experience managing sensitive information professionally and confidentially.
- Knowledge of the regulatory landscape and risk management is highly regarded.
Why Join Our Team
- Benefit from professional development opportunities, engaging work, and supportive leadership.
- Contribute to a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact.
- Leverage Mercer's scale for diverse career opportunities, benefits, and rewards that enhance your well-being.
About Mercer and Marsh
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance, capital, people, investments, and management consulting, serving clients in 130 countries. Marsh boasts annual revenues exceeding $27 billion and employs over 95,000 colleagues, empowering clients to thrive through perspective.
Commitment to Diversity and Inclusion
Marsh is dedicated to fostering a diverse, inclusive, and flexible work environment. We strive to attract and retain top talent by embracing diversity in all its forms. Applications are open only to candidates with the appropriate approval to work in Australia. Successful applicants will undergo a Criminal & Bankruptcy check.
Hybrid Work Approach
Marsh champions a hybrid work model, blending remote flexibility with in-office collaboration and professional development. All colleagues are expected to work from their local office or onsite with clients at least three days per week, with teams designating an
How to Get Hired at Mercer
- Tailor your resume: Highlight your 10+ years of communications experience, specifically within financial services or superannuation, and showcase your success in complex program change initiatives. Emphasize your ability to simplify complex information and manage sensitive data.
- Showcase stakeholder skills: In your application and during interviews, provide concrete examples of how you've managed diverse stakeholders, designed communication strategies, and delivered impactful messaging for large-scale programs.
- Prepare for hybrid work questions: Be ready to discuss your understanding of hybrid work models and how you would ensure effective communication and collaboration across teams with a requirement to be in the office at least three days a week.
- Research Mercer's values: Understand Mercer's focus on professional development, inclusive culture, and creating impact. Align your responses with these values, demonstrating how you would contribute to their mission.
- Highlight regulatory knowledge: If you have knowledge of the regulatory landscape and risk management, make sure this is prominent in your application and interview responses, as it's a highly regarded aspect of this Change Communications Manager role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background