Business Analyst Customer Data Consultant

Business Analyst Customer Data Consultant

Mercedes-Benz Consulting GmbH is a strong partner for its clients within and beyond the Mercedes-Benz ecosystem. As a wholly-owned subsidiary of Mercedes-Benz AG, we consistently drive forward with our unique blend of consulting, training, and data & tech expertise. For over 25 years, we have supported our clients from idea to implementation, leveraging cutting-edge technologies and creative innovation. Our driving force is our ambition: WE. DRIVE. CHANGE.

For this mission, we are seeking talented individuals to forge new paths with us and become part of a highly motivated team. Are you ready to join us? Become a part of Mercedes-Benz Consulting and shape the future of the automotive industry with us.

Your Responsibilities:

• Competent, holistic, and proactive consulting in the areas of CRM, Customer Data, and Customer Contact Management.
• Analysis of complex business processes and system landscapes in customer data and customer contact management, identification of optimization potentials, and development of innovative concepts for future solutions.
• Development of detailed use cases and user stories, translation of business requirements into technical specifications, and bridging the gap between business and IT.
• (Partial) project management and independent implementation of interdisciplinary requirements in national and international projects, preferably using agile methodologies.
• Moderation and organization of business (and technical) workshops with interdisciplinary groups, as well as effective stakeholder management.
• Identification of additional consulting needs and recognition of acquisition potential with existing clients for continuous development of our consulting portfolio.

Your Profile:

• Completed degree in Business Administration, Business Informatics, Economics, or a related field.
• Relevant experience in management consulting, with an OEM, or a technology provider.
• In-depth knowledge of sales structures in the automotive environment.
• Solid practical experience in data-driven products, customer data systems (e.g., Salesforce), database solutions, or data privacy.
• Strong team player, high resilience, ability to work independently, and a high degree of flexibility.
• Excellent communication and presentation skills.
• Very good user knowledge of MS Office products and collaboration tools like Mural, Microsoft Teams, etc. is desirable.
• Very good German and English skills (Business English) in speaking and writing, with additional language skills being a plus.

We also welcome your additional contributions:

• Experience in project and process management, ideally with relevant certifications.

Why Mercedes-Benz Consulting:

• We offer flexible working and part-time models, flextime, mobile working (even from other European countries), and special leave for occasions.
• Seamless integration with our two-day onboarding program.
• Comprehensive benefits including private and professional accident insurance, company pension plan, capital-forming benefits, and a pre-paid credit card with monthly credit.
• Easy accessibility due to good public transport links and an attractive location.
• Employee discounts within the Mercedes-Benz Group AG (e.g., discounted vehicles, health insurance, share purchase program, corporate benefits).
• Complimentary drinks (juices, sodas, energy drinks, hot beverages) available 24/7.
• Extensive training catalog for personal and professional development, with regular performance reviews for individual growth.
• Engaging employee events throughout the year, such as strategy days or after-work gatherings.

Further Information:

• Location: Leinfelden-Echterdingen
• This is a full-time, fixed-term position for 2 years.
• We particularly welcome applications from severely disabled individuals and those with equivalent disabilities.
• We embrace a "Du" (informal 'you') culture at MC, so don't be surprised if you're addressed informally during the application process. If you prefer "Sie" (formal 'you'), please let us know.
• For questions regarding the application process, please email: karriere_mbconsulting@mercedes-benz.com.

Key skills/competency:

• Business Analysis
• Customer Data Management
• CRM Consulting
• Process Optimization
• Agile Methodologies
• Stakeholder Management
• Project Management
• Technical Specifications
• Data-driven Products
• Automotive Sales