Patient Support Nurse

@ Mercalis

About Mercalis

Mercalis is an integrated life sciences commercialization partner providing comprehensive solutions across the healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis navigates the complex life sciences marketplace to accelerate value and enhance patient lives.

Role Overview

The Patient Support Nurse facilitates a successful patient journey by providing care coordination, education, psychosocial support, medication and disease state education, and clinical feedback to enhance patient support programs.

Responsibilities

• Provide education and support to patients, caregivers, and healthcare providers via telephonic or virtual settings.
• Maintain accurate records and navigate patient account data in a digital CRM.
• Counsel on product use, dosing, insurance coverage, and reimbursement challenges.
• Coordinate program resources, secure financial options, and escalate complex cases per guidelines.
• Report adverse events and participate in training and orientation sessions.
• Serve as an advocate regarding insurance, medical billing, and access to therapy.
• Participate in a shared on-call, after hours nurse service across multiple programs.

Qualifications

• AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid license.
• Minimum four years of nursing experience; telephonic experience is a plus.
• Knowledge of medical insurance terminology and reimbursement processes.
• Proficient in Microsoft products and digital CRM systems.
• Strong communication, attention to detail, and empathetic listening skills.
• Ability to work in a fast-paced environment and multitask effectively.

Shift Details

The shift for this role is 8AM-5PM EST, Monday to Friday.

Key skills/competency

• Patient Education
• Care Coordination
• Telephonic Support
• CRM Proficiency
• Nursing Knowledge
• Insurance Navigation
• Clinical Feedback
• Medical Billing
• Empathy
• Communication