Forward Deployment Engineer / Support Engineer (Director/Team Lead)
Mento · EMEA
- Hybrid
- Contract
- $150,000 / year
- EMEA
Job highlights
- Coach engineering leaders at high-growth companies.
- Utilize ICF-certified coaching methodology.
- Provide 1:1 virtual coaching sessions.
- Develop leadership and communication skills.
- Remote role for experienced leaders.
About the role
About The Role
Mento is seeking senior leaders in forward deployment or support engineering roles who are passionate about developing and coaching people. We are particularly interested in individuals with experience leading engineering teams in high-growth global tech organizations, AI/ML companies, or fast-scaling startups. Experience with infrastructure, platform, security, or ML/AI engineering organizations is highly relevant.
As a Mento coach, you will form 1:1 partnerships with members to help them achieve clear goals, enhance leadership skills, improve communication, problem-solve workplace issues, and foster happiness and fulfillment. All coaches must complete Mento's ICF-certified coach training program to master our methodology and gain access to proprietary tools.
Graduates of the ICF-certified training program will earn Continuing Coach Education Units. This is an opportunity to elevate coaching skills, deepen impact, and join a high-impact coaching team.
Your Routine Responsibilities Will Include
- Providing 1:1 coaching to Mento members through virtual sessions.
- Participating in ongoing training sessions to enhance coaching abilities.
- Communicating with members via Mento email or the Mento App between sessions.
- Being an integral part of the Mento coaching community by sharing insights and tools.
- Acting as an ambassador of the Mento community with kindness, respect, and empathy.
Who are you?
- A senior executive with 15+ years of experience managing teams and coaching individuals in forward deployment or support engineering.
- Proven team leadership experience, with coaching certifications being a plus.
- Experience balancing technical responsibilities with team management, including delegation and prioritization.
- Experience leading teams through hypergrowth, rapid organizational change, or startup-to-scale transitions, including hiring into ambiguity.
- Skilled in influencing and building credibility within customer organizations to help engineering leaders gain visibility and impact.
- A desire to transition people leadership skills into meaningful coaching skills, with a growth mindset towards learning.
- Passionate about helping individuals advance in their careers and build fulfilling lives.
- Self-aware with high emotional intelligence, skilled at creating safe spaces for vulnerability.
- Comfortable working in a constantly-changing startup environment.
- Able to dedicate a minimum of 12+ hours per month to coaching for at least 24 months.
Nice to have
- Prior experience at a U.S. headquartered technology company or a global technology company with multiple offices.
Other Details
This is a contract position with an hourly rate and potential bonuses for engagement and community growth. Coaches must commit to a minimum of three to five hours per week and be available for at least 24 months. This is a fully remote position, open to candidates based in North America or Europe. This part-time opportunity is for experienced senior leaders looking to expand their coaching skills.
Our Hiring Philosophy
All new coaches must graduate from the ICF-certified Mento Coaching 101 program. Hiring is based on client demand, and offers are extended when there is an immediate need. Candidates who are successful in the interview process will either be invited to the next Coaching 101 training or added to a shortlist for future opportunities.
Inclusion Statement
Mento fosters a workplace free from discrimination. We encourage applications from candidates of all backgrounds, even if they don't meet every job requirement, as diversity of experience, perspectives, and background leads to a better environment and product.
Key skills/competency
- Forward Deployment Engineering
- Support Engineering Leadership
- People Management
- Coaching Skills
- Team Development
- ICF Certification
- AI/ML Engineering
- Platform Engineering
- High-Growth Organizations
- Startup Leadership
Skills & topics
- Forward Deployment Engineer
- Support Engineer
- Coaching
- Leadership Development
- Engineering Management
- AI/ML
- Platform Engineering
- Remote Work
- Tech Leadership
- Startup
How to get hired
- Research Mento's mission: Understand their focus on coaching engineering leaders and their ICF-certified training.
- Tailor your resume: Highlight your 15+ years of leadership, team management, and coaching experience.
- Showcase technical depth: Emphasize experience in forward deployment, support engineering, AI/ML, or platform roles.
- Express coaching passion: Clearly articulate your desire to transition leadership skills into coaching and your growth mindset.
- Prepare for the training: Understand the commitment to the Mento Coaching 101 program.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the commitment required for a Forward Deployment and Support Engineering Coach at Mento?
- As a Forward Deployment and Support Engineering Coach at Mento, you are expected to dedicate a minimum of 12+ hours per month to coaching for at least 24 months. This includes virtual sessions and communication between sessions, as well as participation in ongoing training. Additionally, you must commit to a minimum of three to five hours per week regardless of other commitments.
- What kind of training is provided for Mento coaches?
- All new Mento coaches must participate in and graduate from Mento's ICF-certified coach training program, Mento Coaching 101. This immersive training is designed to help you master Mento’s coaching methodology, gain access to proprietary tools, and earn Continuing Coach Education Units.
- What are the primary responsibilities of a Forward Deployment and Support Engineering Coach?
- The primary responsibilities include providing 1:1 virtual coaching sessions to Mento members, participating in ongoing training to enhance coaching skills, communicating with members between sessions, contributing to the Mento coaching community by sharing insights, and acting as an ambassador for the Mento community.
- What experience is Mento looking for in a Forward Deployment and Support Engineering Coach?
- Mento is looking for senior executives with 15+ years of experience managing teams and coaching individuals, particularly those with experience in forward deployment or support engineering. Experience leading teams in high-growth tech organizations, AI/ML companies, or fast-scaling startups is highly valued, along with a strong understanding of technical responsibilities and team leadership.
- Is this a full-time or part-time role for a Forward Deployment and Support Engineering Coach?
- This is a contract, part-time growth opportunity. While coaches are paid per hour and can earn bonuses, the role requires a minimum commitment of 12+ hours per month and 3-5 hours per week, making it suitable for experienced senior leaders looking to expand their coaching skills.
- Where are Mento's Forward Deployment and Support Engineering Coach positions located?
- This is a fully remote position. Candidates must be based in North America or Europe to be considered for the Forward Deployment and Support Engineering Coach role.
- How does Mento handle hiring for their coaching positions?
- Mento hires based on incoming member demand. While they are always looking for talented coaches, offers are extended when there's an immediate need. Successful candidates after the interview process will either join the next Coaching 101 training or be added to a shortlist for when demand arises.
- Does Mento require coaching certifications for this role?
- While coaching certifications are valued, they are not strictly required. Mento emphasizes team leadership experience and requires all new coaches to complete their ICF-certified coach training program, Mento Coaching 101, which provides comprehensive training in their methodology.