Sales Engineer

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

Summary

The Menlo Security Sales Engineer is a customer-focused, technical sales professional who provides guidance and support to prospective and current customers across the region. Partnering closely with Regional Sales Managers and channel partners, the Sales Engineer scopes, recommends, and demonstrates security-focused solutions that map to each customer's business needs and budget. Acting in a consultative capacity, they serve as a trusted technical resource for account teams, partners, and customers alike. The team uses AI-assisted tools throughout the sales cycle, from account research and call preparation to drafting technical responses, so more time goes to the customer conversation and less to administration.

Outcomes & KPIs

Key Outcome(s) Owned:

• Technical wins on regional sales opportunities, from discovery through successful proof of concept to close.

• Partner technical self-sufficiency across the assigned region.

Success Metrics / KPIs (drafted, for hiring manager review):

• Technical win rate on supported opportunities

• Proof of concept conversion rate (POC to closed-won)

• Average POC cycle time from kickoff to technical decision

• Number of partner engineers enabled/certified per quarter

• Quality of field feedback delivered to Product Management and Engineering (adoption of submitted insights)

What You'll Do

• Articulate the benefits of Menlo Security solutions to both technical and non-technical audiences, and research the technical requirements of each opportunity to scope and architect a solution that meets the customer's needs.

• Understand the customer's business drivers and map them to a Menlo Security solution that fits both their needs and their budget.

• Lead proof of concept engagements on regional sales opportunities, including deployment and configuration of Menlo Security services or software, training users on the solutions, and acting as the interface between Sales and technical staff to resolve open issues.

• Use AI-assisted tools to prepare for customer engagements (account research, competitive positioning) and to draft and refine technical documentation, RFP responses, and follow-up communications, applying your own judgment for accuracy and fit.

• Work closely with regional Menlo Security partners to build partner self-sufficiency and drive partner-led opportunities.

• Work closely with customers to grow and expand their implementation and integration of Menlo Security products.

• Provide reporting and feedback on customer accounts and field activities to Sales, Product Management, and Engineering, using AI-generated call summaries and CRM enrichment to keep account records current with less manual effort.

Functional Competencies

Required:

• Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent experience

• Based in Singapore, with overnight travel throughout the region as needed

• 4+ years of pre-sales experience in the computer networking or security space [TBD - confirm years threshold; original Senior req specified 8+]

• Strong knowledge and hands-on experience across core areas including web proxy technologies, network security (firewalls, IDS/IPS, HTTP/SSL proxies), network engineering fundamentals (OSI model, IPv4/6, routing, switching, DNS, VLANs and subnetting), and email security and mail flow

• Excellent written and oral communication skills, with the ability to articulate both the business value and the technical advantages of Menlo Security solutions

• A strong sense of accountability and ownership, a proactive, get-it-done attitude, and a passion for continuous learning

Preferred / Nice to Have:

• Experience with malware analysis (static, delta, and dynamic/runtime approaches), sandboxing solutions, host-based forensics, and Windows internals

• Network forensics experience, including packet capture and analysis

• Incident response experience, including workflow procedures, evidence gathering, and chain of custody handling

• Enterprise architecture familiarity (Active Directory, SCCM, LDAP/RADIUS/TACACS+, two-factor authentication) and virtualization technology (VMware, Citrix, VDI)

• Familiarity with common hacking and exploitation tools and methodologies, malware families, and AV/IDS/IPS evasion techniques

• Working knowledge of Menlo Security competitors, including their solutions, strengths, and weaknesses

• Fluency with AI-assisted sales and productivity tools (LLM-based research, drafting, and summarization) as part of your everyday workflow

• Self-directed, with the ability to prioritize and execute project tasks in a methodical, disciplined manner and set clear expectations with stakeholders and team members

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Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.