Senior AI Engineer

Senior AI Engineer

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As part of our HR Digital and AI Transformation, the HR organization is advancing a bold, future-focused strategy to build a digital-first operating model that redefines how HR delivers value. Our vision is to harness the power of AI—particularly Agentic AI platforms—to create frictionless, personalized employee experiences, unlock innovation, and drive operational excellence. As a senior AI solution engineer, you will help drive intelligent automation across the employee lifecycle. This role focuses on building scalable, AI-powered HR solutions using platforms such as Moveworks, ServiceNow, Workday, Snowflake, Databricks, and UiPath while leveraging advanced LLMs to enhance employee experience and operational efficiency.

This position is remote. This role will require some travel to enhance collaboration and ensure the successful completion of projects.

Responsibilities

• AI & Automation Engineering: Design and implement intelligent HR workflows and virtual agents using Moveworks, ServiceNow Virtual Agent, and Workday Extend. Develop and optimize conversational AI experiences LLMs for HR use cases (e.g., policy Q&A, case resolution, onboarding support). Apply prompt engineering and fine-tuning techniques to improve model performance and contextual relevance.
• Platform Configuration & Customization: Configure workflows, business rules, and data models in ServiceNow, Workday, and other HR systems and applications. Integrate agentic platforms with core HRIS systems (e.g., Workday, SuccessFactors) and third-party tools via REST APIs, webhooks, and middleware. Collaborate with platform architects to ensure scalable and secure solution design.
• Monitoring & Optimization: Analyze the use of metrics, resolution rates, and feedback to continuously improve automation logic and the user experience. Implement A/B testing and performance tuning for virtual agents and RPA bots. Continuously improve automation logic, NLP accuracy, and user experience based on analytics and feedback.
• Collaboration & Agile Delivery: Work closely with HR product owners, business analysts, architects, and IT teams in an agile environment. Participate in sprint planning, backlog grooming, and solution demos.

Required Technical Skills:

• Agentic Platforms: MoveWorks Studio, ServiceNow Virtual Agent Designer, Workday Extend
• LLMs & NLP: prompt engineering, embeddings, vector search
• RPA Tools: UiPath Studio, Orchestrator, Automation Hub
• Programming Languages: Python, PowerShell (for automation scripting), JavaScript
• Integration & APIs: APIs, JSON, OAuth, Postman, YAML

Minimum Requirements:

• Bachelor’s degree in computer science, Information Systems, or related field.
• Minimum of 2 years of experience in AI solution development, automation engineering, or platform configuration.

Nice to Have:

• Hands-on experience with at least one agentic platform and one RPA tool.
• Experience with Workday Studio or ServiceNow Flow Designer.
• Exposure to enterprise-grade LLMs and vector databases.
• Knowledge of HR compliance, data privacy, and security standards.
• Continuous learner with a passion for exploring new technologies and process optimization methodologies.
• Data & Analytics: SQL/Snowflake/Databricks
• Familiarity with HR processes such as onboarding, case management, and employee support.
• Strong analytical, communication, and problem-solving skills.

Key skills/competency

• AI Solution Development
• Automation Engineering
• Conversational AI
• LLMs and NLP
• Prompt Engineering
• RPA Tools
• ServiceNow Virtual Agent
• Workday Extend
• Python
• API Integration