Clinical Specialist, Cardiac Rhythm Management

Clinical Specialist, Cardiac Rhythm Management

We are seeking a committed professional to join our team as a Clinical Specialist in Cardiac Rhythm Management (CRM). While this is a remote position, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.

About the Role

You will provide technical, educational, operational, and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. This role requires collaborative candidates who will meet customer expectations by striving for the greatest possible reliability and quality in our products, processes, and systems. Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. This role may require working weekends and holidays during the quarter, as determined by local management. Weeknight call coverage is primarily the Sales Rep's responsibility, but business or geographical needs may require a CS to be scheduled for weeknight coverage.

Key Responsibilities:

Technical Support

• Completes CRM Field Technical Training.
• Performs checks/interrogations of all CRM medical device systems.
• Supports implants of all CRM products.
• Provides on-call support as needed on evenings and weekends.
• Provides troubleshooting support as requested.

Operational Support

• Assures completion of patient registration and required hospital documentation.
• Helps manage consignment and trunk inventory.
• Provides additional inventory support to meet customer needs.
• Maintains software on programmers throughout the district.
• Assists with managing daily coverage logistics.

Educational Support

• Educates and trains physicians, hospital personnel, and office staff on products or solutions.
• Assists with educating and training new Clinical Specialists and Sales Representatives.

Sales Support

• Partners with DSM, Sales Reps, and DM to learn market dynamics and customer needs.
• Assists with obtaining customer POs.
• Identifies customer needs and opportunities, providing feedback to Sales Reps.

Ongoing Technical Development

• Stays up to date on new products, solutions, and patient management offerings.
• Completes all assigned training in a timely manner.
• Performs other related duties as assigned.

Basic Qualifications:

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
• OR Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.
• OR Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing.

Desired/Preferred Qualifications:

• Thorough working knowledge of medical terminology and the medical device industry.
• Proven ability to build/maintain positive relationships with peers and colleagues.
• Strong work ethic in accomplishing objectives.
• Expertise with Microsoft tools & other applications (i.e., SalesForce.com).
• Ability to meet vendor credentialing requirements.
• Excellent customer service, interpersonal, written/verbal communication skills.
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment.

Physical Job Requirements:

• Frequent required travel to customer clinics, hospitals, and offsite meetings.
• Regularly required to be independently mobile.
• Continuous verbal and written communication.
• Frequent 2-handed lifting of up to 40 lbs.
• Sitting, standing, and/or walking for up to eight plus hours per day.
• Ability to wear 7-9 lbs of lead for extended periods in the O.R.
• Frequently required to use hands to finger, handle or feel objects, tools or controls.
• Ability to effectively use a mobile phone, PC, keyboard, and mouse.
• Frequent bending/stooping, squatting and balance.
• Specific vision abilities: close vision, distance vision, depth perception, and ability to adjust focus.
• Must be able to drive approximately 80% of the time within assigned territory.
• Must have a valid driver's license and active vehicle insurance policy.

Travel Requirements:

Minimum travel of 10%

Key skills/competency

• Cardiac Rhythm Management
• Clinical Support
• Medical Device Sales
• Technical Training
• Patient Registration
• Inventory Management
• Physician Education
• Sales Support
• Healthcare Technology
• Troubleshooting