Collections Analyst

Collections Analyst

A Collections Analyst is responsible for managing the timely recovery of outstanding invoices due. The Collector utilizes multiple tools, resources, and a high level of professional communication to effectively resolve and manage aging.

Responsibilities

Collections and Aging

• Make regular collection contact on all past due accounts.
• Identify and put to action the work an account needs to not exceed a reasonable past due. The focus should be to collect at a rate that allows business to grow and sustain staffing on an account yet limit risk.
• If there is no response to 2 emails, calls should ensue.
• Collection portfolios past due should be worked front to back on average every 10 to 14 days whereas some may only need monthly maintenance, and others multiple within 1 week.
• Every 3 weeks accounts should be worked smallest to largest to ensure we are cleaning up isolated balance accounts.
• Debits and credits should be processed while working an account holistically.
• Priority to work aging is 60-90+ past due, repeated emphasis on the 90+ and all significant balance 30 day past due accounts before looping back.
• Initiate and orchestrate resolutions, implementing prevention of additional discrepancies when possible.
• Resend invoices as needed and verify all information is accurate.
• Commit to growing self-escalation skillset and being of help to others.

Communications

• Document affiliate, vendor, and facility correspondence within the system as a historical record.
• Communicate timely and professionally.
• Manage emails in an efficient way that responses can be completed within 24 hours. The inbox should be a to-do list.

Behavioral Competencies

• Attitude & Effort: Be open to coaching-feedback and the commitment to learning. Implement training and expectations as they ensure excellent department and company outcomes.
• Customer Satisfaction: Provide prompt, quality service to both our internal and external customers, verbally and written. Value team and give people the assumption of good intent.
• Time Management: Prioritize work tasks ensuring detail, being organized, and showing efficiency.
• Display Mission & Values: Own It: be the difference maker, boldly and authentically. Connect: engage and collaborate openly and sincerely. Wow: impact and inspire, with levity and humanity.

Systems & Tools

• Utilize platforms and tools effectively and efficiently, documenting where and how expected.
• Work fluidly and with proficiency within the credit tools and financial resources such as DNBi, PS payment history, public record, and reporting sites.
• Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, Remi, Notes, Internet, Excel) to satisfactorily perform the job functions and duties associated with the position.
• Perform other duties as assigned by the management team.

Qualifications

• High school education is required.
• Ability to make sound financial decisions.
• The ability to: Utilize a touch-tone telephone, designated computer programs and peripheral computer equipment, keyboard for numeric entry and retrieval of data, and use of miscellaneous office equipment (fax, printer, and copier).
• Perform basic business math functions.
• Use Windows and MS Office applications proficiently.
• Ability to type at least 35 words per minute.
• Organize tasks and manage time and multi-task with a sense of urgency and efficiency.
• Function as a cohesive team member, engaging in open communication with all team members, and proactively working in support of the department’s performance goals.

Preferences

• At least 1 year of collections preferably B2B.

Key skills/competency

• Accounts Receivable
• Debt Collection
• Invoicing
• Financial Analysis
• Customer Service
• Communication
• Time Management
• Problem-Solving
• Microsoft Excel
• B2B Collections