Technical Support Specialist @ MediaValet
placeHybrid
attach_money $60,000
businessHybrid
scheduleFull Time
Posted 13 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @mediavalet.com
Recommended after applying
Job Details
Overview
Join MediaValet as a Technical Support Specialist. You will be the first point of contact, providing expert troubleshooting and ensuring high customer satisfaction. Your role is essential in maintaining product reliability and enhancing the customer experience.
Key Responsibilities
- Respond to and track support tickets using our ticketing system.
- Provide first-line diagnostic and troubleshooting support.
- Document issues and resolutions accurately.
- Collaborate with product, development, and customer success teams.
- Apply Microsoft technologies and creative problem-solving.
- Educate customers about networking, product features, and best practices.
- Maintain and update knowledge base articles.
- Conduct thorough testing before implementing solutions.
- Contribute feedback to improve product reliability and efficiency.
Qualifications
Post-secondary degree or equivalent technical support experience with 1-2 years in a SaaS/cloud-based environment. Proficiency in Windows and Mac operating systems, strong troubleshooting skills, and excellent communication are essential.
Bonus Points
- Experience with Zendesk, Jira, or similar ticketing systems.
- Knowledge of PowerShell API, Postman, Azure, and Single Sign On.
- Technical writing for public-facing knowledge platforms.
- Experience in QA testing, MS Office, and Google Suite products.
Key skills/competency
Technical Support, Troubleshooting, SaaS, Cloud, Customer Service, Ticketing, Microsoft, Documentation, Networking, Problem-solving
How to Get Hired at MediaValet
🎯 Tips for Getting Hired
- Research MediaValet's culture: Study their mission, values, and tech news.
- Customize your resume: Highlight troubleshooting and SaaS experience.
- Prepare for technical interviews: Review cloud and ticketing systems.
- Showcase customer support skills: Emphasize clear communication and empathy.
📝 Interview Preparation Advice
Technical Preparation
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Review Windows and Mac troubleshooting basics.
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Study cloud computing fundamentals and SaaS support.
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Familiarize with Zendesk, Jira and ticketing tools.
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Practice diagnosing technical issues via case studies.
Behavioral Questions
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Describe a time solving a technical issue.
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Explain how you handle stressful customer interactions.
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Share an instance of effective teamwork collaboration.
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Discuss your approach to proactive problem solving.
Frequently Asked Questions
What technical skills are required for the Technical Support Specialist at MediaValet?
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How does MediaValet measure success for the Technical Support Specialist role?
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What prior experience is expected for MediaValet's Technical Support Specialist?
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How important is teamwork in the Technical Support Specialist role at MediaValet?
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Can technical documentation skills benefit applicants for this role at MediaValet?
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