Technical Support Specialist
@ MediaValet

Hybrid
$60,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @mediavalet.com
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Job Details

Overview

Join MediaValet as a Technical Support Specialist. You will be the first point of contact, providing expert troubleshooting and ensuring high customer satisfaction. Your role is essential in maintaining product reliability and enhancing the customer experience.

Key Responsibilities

  • Respond to and track support tickets using our ticketing system.
  • Provide first-line diagnostic and troubleshooting support.
  • Document issues and resolutions accurately.
  • Collaborate with product, development, and customer success teams.
  • Apply Microsoft technologies and creative problem-solving.
  • Educate customers about networking, product features, and best practices.
  • Maintain and update knowledge base articles.
  • Conduct thorough testing before implementing solutions.
  • Contribute feedback to improve product reliability and efficiency.

Qualifications

Post-secondary degree or equivalent technical support experience with 1-2 years in a SaaS/cloud-based environment. Proficiency in Windows and Mac operating systems, strong troubleshooting skills, and excellent communication are essential.

Bonus Points

  • Experience with Zendesk, Jira, or similar ticketing systems.
  • Knowledge of PowerShell API, Postman, Azure, and Single Sign On.
  • Technical writing for public-facing knowledge platforms.
  • Experience in QA testing, MS Office, and Google Suite products.

Key skills/competency

Technical Support, Troubleshooting, SaaS, Cloud, Customer Service, Ticketing, Microsoft, Documentation, Networking, Problem-solving

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How to Get Hired at MediaValet

🎯 Tips for Getting Hired

  • Research MediaValet's culture: Study their mission, values, and tech news.
  • Customize your resume: Highlight troubleshooting and SaaS experience.
  • Prepare for technical interviews: Review cloud and ticketing systems.
  • Showcase customer support skills: Emphasize clear communication and empathy.

📝 Interview Preparation Advice

Technical Preparation

Review Windows and Mac troubleshooting basics.
Study cloud computing fundamentals and SaaS support.
Familiarize with Zendesk, Jira and ticketing tools.
Practice diagnosing technical issues via case studies.

Behavioral Questions

Describe a time solving a technical issue.
Explain how you handle stressful customer interactions.
Share an instance of effective teamwork collaboration.
Discuss your approach to proactive problem solving.

Frequently Asked Questions