Medi-Weightloss®

Patient Experience & Growth Manager

Medi-Weightloss® · Drexel Hill, PA

  • On site
  • Full-time
  • $55,000 / year
  • Drexel Hill, PA

Job highlights

  • Drive patient growth and retention for new clinic.
  • Build community relationships and partnerships.
  • Manage patient experience from lead to success.
  • Full-time role with performance bonuses.
  • Work in healthcare, wellness, or sales.

About the role

Patient Experience & Growth Manager - Medi-Weightloss® of Drexel Hill

Join Medi-Weightloss of Drexel Hill as our Patient Experience & Growth Manager and play a central role in growing a new clinic from the ground up. You will help build strong community relationships, convert interest into patients, and create a welcoming, high-quality experience that keeps patients coming back and referring others. This is a unique opportunity to combine people skills, outreach, and operational execution in a role where your work directly drives clinic success.

About Us

Medi-Weightloss is a physician-supervised, evidence-based weight loss program known for safe, sustainable results. As a newer clinic in the Drexel Hill area, we provide easier access to our proven approach for patients in the local community and surrounding areas. Our mission is to be the trusted weight loss and wellness specialist in the region by helping patients achieve meaningful, lasting change through expert care, accountability, and support. We strive to be the clinic patients choose, return to, and recommend to others, and the practice that physicians, fitness professionals, local businesses, and community partners confidently refer to.

Why Join Us

  • Build something meaningful: Be part of launching and growing a new clinic in your community
  • Make a real impact: Your work directly drives patient growth, retention, and referrals
  • Growth opportunity: As the clinic succeeds, you grow with it—professionally and financially
  • Collaborative environment: Work with a supportive, physician-led team that values empathy, professionalism, and results

Position Summary: This Role Owns Patient Growth And Experience

You will:

  • Build awareness in the community and generate new patient interest
  • Follow up with leads and guide them into becoming patients
  • Create a warm, professional, and trusted in-clinic experience
  • Support retention, referrals, and positive reviews

This is a hands-on, people-facing role that blends outreach, relationship building, and front-of-clinic execution.

Key Responsibilities

Growth & Community Outreach
  • Build relationships with local physicians, gyms, and community partners
  • Represent the clinic at events and through local outreach
  • Generate new patient leads through community engagement
Lead Follow-Up & Conversion
  • Follow up with prospective patients in a timely and professional manner
  • Answer questions, build trust, and guide individuals toward scheduling visits
  • Track and manage leads to improve conversion rates
Patient Experience & Retention
  • Create a welcoming, professional, and supportive environment in the clinic
  • Ensure patients feel valued, understood, and motivated to continue their journey
  • Support retention through follow-up, encouragement, and accountability
Marketing & Brand Support
  • Assist with social media content, testimonials, and local marketing initiatives
  • Support reputation building through patient experience and reviews

This is a full-time (40-hour/week) position. Clinic hours are currently: Monday: 8:00 AM – 1:00 PM, Thursday: 1:00 PM – 7:00 PM, Friday: 7:00 AM – 1:00 PM, Saturday: 8:00 AM – 12:00 PM. The remaining hours are dedicated to outreach, follow-up, and administrative work. These hours are structured but offer some flexibility based on clinic and community needs.

Who This Role Is Great For

Candidates from the following backgrounds tend to excel:

  • Healthcare or medical office environments
  • Fitness, wellness, or weight loss programs
  • Hospitality or customer experience roles
  • Sales, outreach, or relationship-driven roles

Preferred Qualifications

  • Strong communication and relationship-building skills
  • Experience with customer-facing roles or patient interaction
  • Comfortable with outreach, networking, and follow-up
  • Organized, proactive, and results-driven
  • Empathetic and passionate about helping people improve their health

Compensation

Base salary of $50,000–$55,000, based on experience. This role offers strong upside through performance-based incentives tied to patient growth, retention, and overall clinic success. Full details will be discussed during the interview process.

Work Authorization & Onsite Requirement

This position is onsite in Drexel Hill, PA. Candidates must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or assume sponsorship of employment visas now or in the future.

Key skills/competency

  • Patient Experience
  • Growth Management
  • Community Outreach
  • Lead Conversion
  • Relationship Building
  • Healthcare Operations
  • Sales
  • Marketing
  • Patient Retention
  • Customer Service

Skills & topics

  • Patient Experience
  • Growth Manager
  • Drexel Hill Jobs
  • Healthcare Sales
  • Community Outreach
  • Weight Loss Programs
  • Patient Retention
  • Customer Relationship Management
  • Marketing
  • Wellness
  • Medi-Weightloss
  • Full-Time
  • On-site

How to get hired

  • Tailor your resume: Highlight experience in healthcare, sales, or customer service roles, emphasizing patient growth and relationship building.
  • Showcase your passion: In your application and cover letter, express your genuine interest in health, wellness, and helping others achieve their goals.
  • Prepare for behavioral questions: Be ready to share examples of how you've built relationships, handled customer concerns, and driven results in previous roles.
  • Understand the clinic's mission: Research Medi-Weightloss and their approach to weight loss and patient care to demonstrate alignment with their values.

Technical preparation

Practice CRM software usage.,Review sales funnel and conversion tactics.,Study patient engagement strategies.,Prepare to discuss marketing initiatives.

Behavioral questions

Describe building patient trust.,How do you handle difficult patients?,Share an outreach success story.,How do you drive retention?

Frequently asked questions

What is the salary range for the Patient Experience & Growth Manager at Medi-Weightloss of Drexel Hill?
The base salary for the Patient Experience & Growth Manager position at Medi-Weightloss of Drexel Hill ranges from $50,000 to $55,000 annually, based on experience. Significant performance-based bonus opportunities are also available.
What are the primary responsibilities of the Patient Experience & Growth Manager role?
The primary responsibilities include building community awareness, generating new patient leads, converting leads into patients, creating a positive in-clinic experience, supporting patient retention and referrals, and assisting with marketing initiatives for Medi-Weightloss of Drexel Hill.
Is this a remote or on-site position at Medi-Weightloss of Drexel Hill?
This is an on-site position at Medi-Weightloss of Drexel Hill, located in Drexel Hill, PA. Candidates must be authorized to work in the United States.
What kind of experience is preferred for the Patient Experience & Growth Manager role?
Preferred qualifications include strong communication and relationship-building skills, experience in customer-facing roles or patient interaction, comfort with outreach and networking, being organized and proactive, and a passion for helping people improve their health.
Can candidates seeking sponsorship apply for the Patient Experience & Growth Manager position?
No, candidates must be currently authorized to work in the United States on a full-time basis. Medi-Weightloss of Drexel Hill is unable to sponsor or assume sponsorship of employment visas.
What are the clinic hours for Medi-Weightloss of Drexel Hill?
Current clinic hours are Monday: 8:00 AM – 1:00 PM, Thursday: 1:00 PM – 7:00 PM, Friday: 7:00 AM – 1:00 PM, and Saturday: 8:00 AM – 12:00 PM. Remaining hours are for outreach and administrative work.
What is the work arrangement for the Patient Experience & Growth Manager at Medi-Weightloss?
The Patient Experience & Growth Manager role at Medi-Weightloss is a full-time, on-site position requiring 40 hours per week. Some flexibility exists for outreach and administrative tasks outside of direct clinic hours.
What are the potential career growth opportunities with Medi-Weightloss in Drexel Hill?
As the clinic succeeds and grows, there are professional and financial growth opportunities for the Patient Experience & Growth Manager. This includes potential for increased responsibilities and compensation tied to clinic performance.