Call Center Bilingual Spanish/English RN - FT (Overnights)
Medcor · United States
- Hybrid
- Full-time
- $75,000 / year
- United States
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Job highlights
- RN needed for bilingual triage call center.
- Overnight shifts with weekend rotation.
- Requires strong tech and communication skills.
- Remote work with dedicated home office.
- Comprehensive benefits and growth opportunities.
About the role
About the Role
Medcor is seeking a full-time, bilingual Spanish-speaking Registered Nurse for our 24/7 Occupational Health triage call center. This role involves handling workplace injuries and improving healthcare for employees by managing calls, documenting incidents, and utilizing proprietary algorithms for triage. The position requires excellent communication skills, strong technological proficiency, and the ability to work independently in a remote setting.
Key Responsibilities
- Manage a high volume of incoming calls from Medcor customers.
- Document each call efficiently and accurately in the system.
- Monitor and track individual and call center productivity metrics.
- Adhere to personal schedule and shift activities.
- Provide superior customer service to clients and employees.
- Conduct accurate symptom assessment using Medcor’s Triage Algorithms.
- Ensure compliance with HIPAA policies.
Requirements
- Bilingual fluency in English and Spanish.
- Valid RN license and current BLS (CPR) certification.
- Ability to handle a high volume of consecutive calls.
- Strong technological skills and a typing speed of at least 30 WPM.
- Availability to work a major U.S. holiday rotation and every other weekend.
- Effective written, verbal, and interpersonal communication skills.
- Ability to sit and use hands for extended periods while working on a computer.
- Specific vision abilities including close vision and ability to adjust focus.
- A private, dedicated workspace at home with 4 walls and a door for patient privacy.
- Access to high-speed internet (no satellite) at the primary residence.
- Ability to receive and apply feedback.
Training and Schedule
- 6 weeks of mandatory training (3 weeks classroom, 3 weeks precepting), Monday-Friday, 8a-4p CT.
- Post-training permanent schedule: 8-hour shifts between 4:00pm and 4:00am.
- Requires every-other-weekend work and holiday rotation.
- Schedule changes are restricted for the first 9 months.
What We Offer
- Competitive salary of $30 per hour, with additional shift differential pay.
- Supportive and collaborative work environment.
- Opportunities for professional growth (vertical, horizontal, geographical).
- Comprehensive benefits package: paid time off, health and dental insurance, 401K with match, education reimbursement.
- Emphasis on employee wellness and work-life balance.
- Mentorship and extensive training programs.
About Medcor
Medcor has been a stable presence since 1984, dedicated to providing exceptional occupational health services. We foster an entrepreneurial spirit, encouraging open communication and employee feedback through our Better@Medcor campaign. We are an equal opportunity employer committed to diversity and inclusion.
Key skills/competency
- Registered Nurse (RN)
- Bilingual Spanish English
- Triage Algorithms
- Occupational Health
- Call Center Operations
- HIPAA Compliance
- Medical Documentation
- Customer Service
- Telehealth
- Remote Work
Skills & topics
- Registered Nurse
- RN
- Bilingual
- Spanish
- English
- Triage
- Occupational Health
- Call Center
- Remote
- Night Shift
- Customer Service
- Medical
- Healthcare
How to get hired
- Tailor your resume: Highlight your RN license, bilingual Spanish proficiency, and any call center or occupational health experience. Quantify achievements where possible.
- Craft a strong cover letter: Emphasize your understanding of Medcor's mission and your ability to provide excellent patient care remotely.
- Prepare for the interview: Be ready to discuss your experience with triage algorithms, handling high-volume calls, and working in a remote setting. Practice answering behavioral questions related to communication and problem-solving.
- Showcase technical skills: Be prepared to demonstrate your typing speed and comfort with various software applications during the interview process.
Technical preparation
Practice typing speed to exceed 30 WPM.,Familiarize yourself with EMR/EHR systems.,Review Medcor's Triage Algorithms.,Ensure stable, high-speed internet connection.
Behavioral questions
How do you handle high-volume calls?,Describe your customer service approach.,How do you manage patient privacy remotely?,How do you receive and apply feedback?
Frequently asked questions
- What are the specific overnight hours for the Bilingual Spanish/English RN Triage Nurse role at Medcor?
- The Bilingual Spanish/English RN Triage Nurse position at Medcor requires working 8-hour shifts between 4:00pm and 4:00am. Examples include 4:00pm-12:00am or 8:00pm-4:00am, with an every-other-weekend requirement.
- Is the training schedule for the Medcor RN Triage Nurse flexible?
- No, the 6-week training schedule (3 weeks classroom, 3 weeks precepting) for the Medcor RN Triage Nurse role is non-negotiable and must be completed from Monday through Friday, 8a-4p CT.
- What technology requirements are there for the remote Bilingual Spanish/English RN Triage Nurse position?
- Candidates must have a private home office space with 4 walls and a door for patient privacy, and access to high-speed internet (no satellite) at their primary residence.
- Does Medcor offer career advancement opportunities for RNs?
- Yes, Medcor emphasizes career growth and offers opportunities to move vertically, horizontally, and geographically. Annually, 20% of their openings are filled by internal employees.
- What is the starting salary for the Bilingual Spanish/English RN Triage Nurse at Medcor?
- The starting salary for this position is $30 per hour, with additional shift differential pay available for evenings, nights, and weekends.
- How important is the bilingual Spanish requirement for this RN role at Medcor?
- Bilingual fluency in both English and Spanish is a mandatory requirement for this RN Triage Nurse position at Medcor, as you will be communicating with a diverse customer base.
- What kind of software proficiency is expected for the Medcor RN Triage Nurse?
- Strong technological skills are essential, including the ability to type at least 30 WPM and navigate through various software applications simultaneously while on calls.