Business Configuration Analyst
Medavie
Job Overview
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Job Description
About Medavie
If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, Medavie puts people first in everything they do. With a team of 8,000+ professionals, Medavie employees collaborate and innovate to create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year.
Medavie's mission is to improve the wellbeing of Canadians, reflected in their award-winning culture that celebrates individuality, diverse perspectives, and skills. They offer competitive pay, comprehensive benefits, opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is a place where employees can be their best selves, feel they belong, and achieve their full potential.
What’s in it for you at Medavie?
Medavie is an employer of choice, providing a work environment where people are respected and fulfilled both professionally and personally through healthy relationships, work-life balance, and meaningful work. As a health business, they offer paid benefits and perks to ensure employees are at their very best. The team values common goals and collaboration, offering:
- A diverse team of colleagues with multiple fields of expertise.
- A stimulating and flexible working environment.
- Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources, and fitness center discounts.
- An organization that encourages personal learning and growth.
- Support and opportunities for involvement in charitable causes.
- As a not-for-profit organization, Medavie is dedicated to its purpose, focusing on health outcomes, not profit, both in everyday work and community contributions.
About the Business Configuration Analyst Role
As a Business Configuration Analyst, you will be a key player, working closely with various business areas such as Sales, Implementation, and IT. Your primary focus will be on the design of new benefit packages for seamless configuration into the claims processing system.
Your responsibilities will include:
- Analyzing benefit package requirements.
- Providing feedback to stakeholders regarding feasibility and requirements for benefit configuration.
- Entering benefit data on claims processing systems according to approved benefit structure.
- Setting up new policies on applicable administrative systems and revising existing policies.
- Performing all activities related to the onboarding of new groups, as well as revision of existing groups, within established accuracy and efficiency performance targets, while working with multiple teams.
- Analyzing and responding to general and complex inquiries from members, internal/external stakeholders, including brokers, in a timely manner.
- Maintaining and updating workflow/tools with appropriate documentation.
- Adhering to and interpreting business processes in a timely manner.
- Acting as a key contact to support daily decisions and provide recommendations for operational efficiencies.
- Troubleshooting all inquiries relating to Administration service issues.
- Demonstrating exceptional customer service.
What you bring to the role
- Post-secondary diploma or degree in business, computer science, or a related field—or equivalent experience (1–3 years).
- Experience in roles such as Business Analyst, Data Analyst, or in data management, query writing, and optimization.
- Proficiency with tools such as Discoverer, SQL, data analysis, and Power BI.
- Strong problem-solving skills and a client-focused mindset.
- Detail-oriented with the ability to see the big picture.
- Excellent communication skills—clear, concise, and adaptable to various audiences.
- Customer-focused, innovative, and positive attitude.
- Accountability and commitment to delivering outstanding client experiences.
- Collaborative spirit and openness to new ideas.
- Passion for learning and sharing knowledge.
- Bilingualism is considered a strong asset.
Key skills/competency
- Benefit Configuration
- Claims Processing Systems
- Data Analysis
- SQL
- Power BI
- Stakeholder Communication
- Policy Administration
- Troubleshooting
- Client Service
- Process Improvement
How to Get Hired at Medavie
- Research Medavie's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their people-first approach and not-for-profit dedication.
- Tailor your resume: Highlight experience in benefit configuration, claims processing, data analysis, and specific tools like SQL and Power BI, aligning with the Business Configuration Analyst role.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to analyze complex requirements, troubleshoot issues, and provide solutions, especially in a client-focused environment.
- Emphasize communication and collaboration: Medavie values teamwork. During interviews, articulate how you effectively communicate with diverse stakeholders and contribute to collaborative projects.
- Demonstrate customer focus: Be ready to discuss instances where you've delivered exceptional customer service and maintained a positive, innovative attitude, crucial for this client-facing role.
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