Customer Support Specialist
@ Medallion

Hybrid
$57,000
Hybrid
Full Time
Posted 2 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @medallion.co
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Job Details

About Medallion

At Medallion, we believe healthcare teams should focus on delivering exceptional patient care. Our leading provider operations platform automates licensing, credentialing, payer enrollment, and compliance monitoring. This empowers healthcare operations teams to streamline workflows, improve provider satisfaction, and accelerate revenue generation.

Medallion is one of the fastest-growing healthcare technology companies, recognized by Inc. Magazine, LinkedIn, Glassdoor, and featured on The Today Show. With $130M in funding from top-tier investors including Sequoia Capital, Google Ventures, and others, Medallion is transforming provider network management.

About the Role

The Customer Support Specialist role at Medallion involves providing world-class customer support by resolving complex customer issues while collaborating with internal teams to ensure a top-notch customer experience. This position reports to the Customer Support Lead.

Responsibilities

  • Investigate and resolve complex customer inquiries efficiently.
  • Collaborate with Customer Success, product development, and operations teams.
  • Maintain an up-to-date understanding of products, services, and policies.
  • Gather customer feedback to identify trends and improve experiences.

Skills And Requirements

  • 3+ years of experience in a customer support role.
  • 1+ years of experience with Payer Enrollment and/or Credentialing.
  • Proficient in GSuites (GSheets, GDocs, GMail).
  • Strong communication skills across various organizational levels.
  • Able to work collaboratively in a team environment.

Key skills/competency

  • Customer Support
  • Healthcare Technology
  • Credentialing
  • Payer Enrollment
  • GSuites
  • Collaboration
  • Problem Solving
  • Feedback Analysis
  • Process Improvement
  • Communication
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How to Get Hired at Medallion

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to customer support and healthcare.
  • Highlight relevant skills: Emphasize GSuites and credentialing expertise.
  • Prepare for collaboration: Demonstrate teamwork in past roles.
  • Research Medallion: Understand their mission and recent achievements.

📝 Interview Preparation Advice

Technical Preparation

Review GSuites tools usage.
Practice troubleshooting software issues.
Study credentialing and payer enrollment systems.
Familiarize with healthcare tech operations.

Behavioral Questions

Describe past teamwork experiences.
Explain handling difficult customer scenarios.
Detail your problem-solving approach.
Share how you manage stress.

Frequently Asked Questions