Assistant Services Manager

About MECCA Brands

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning – to help our community look, feel, and be their best.

Now, after almost 27 years in the making, we have officially opened one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting – this is MECCA's vision for the future of beauty brought to life.

About the Assistant Services Manager Role

We are searching for an exceptional Assistant Services Manager to join our Bourke St Flagship team. This role is your opportunity to sit at the heart of our world-class services offer supporting the Services Manager in delivering extraordinary customer experiences and leading a high-performing team of specialists. With your passion for beauty, coaching expertise, and drive for operational excellence, you'll play a pivotal role in shaping what the future of beauty services looks and feels like.

Join us and be part of something extraordinary. Shape the future of beauty at MECCA and make a significant impact in a dynamic and inspiring environment.

Day-to-day responsibilities:

• Upholds MECCA's customer experience standards by delivering a consistent and exceptional services experience, and confidently coaching the specialist team to do the same
• Implements strategies to drive customer bookings for workshops, events, services, and promotions, ensuring flawless delivery every time
• Works with the Services Manager and Trading Managers to review services experience data, identifying successes and opportunities to continuously raise the bar
• Leads by example and provides objective, on-the-spot coaching and feedback to specialist team members
• Works closely with the Services Manager and Trading Managers to optimise the services roster, ensuring specialists are in the right place at the right time
• Contributes to the onboarding of new specialist team members and plays a critical role in building the specialist talent pipeline
• Manages the services roster and booking tool availability with accuracy, optimising platform availability to support occupancy and team scheduling.
• Partners with concession partners to support efficiency and occupancy in the Atelier
• Supports the Services Manager in implementing the MECCA Trade Plan for Store Services
• Monitors supplies and tester levels across all service zones, including the Beauty Lab, ensuring the team is always set up for success

What you'll bring to this Assistant Services Manager role:

• Experience leading and coaching a team in a premium or service-focused retail environment
• A genuine passion for beauty and an ability to create meaningful, memorable customer experiences
• Strong product knowledge and application skills across at least one core beauty category
• Confident and clear communication style, with the ability to engage and energise a specialist team
• A drive for results and accountability, with strong organisation and time management skills
• Adaptability and problem-solving skills to thrive in a dynamic, fast-paced flagship environment
• Experience with roster management and workforce optimisation (desirable)

Life as an Assistant Services Manager at MECCA:

• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once-in-a-lifetime events
• Opportunities to earn more with our monthly performance bonus program
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
• A competitive parental support program, including ongoing superannuation payments while on parental leave

More than skin deep:

At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we're transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive.

Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html

Key skills/competency

• Customer Experience Management
• Team Leadership & Coaching
• Operational Excellence
• Retail Services
• Workforce Optimization
• Booking Management
• Beauty Product Knowledge
• Strategic Planning
• Problem Solving
• Communication Skills