Member Enrollment Representative, Full Build
MDVIP · United States
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- Hybrid
- Full-time
- $75,000 / year
- United States
Job highlights
- Sell MDVIP personalized healthcare to prospective members.
- Engage leads via phone, email, and text.
- Collaborate with physicians and sales teams.
- Document interactions in Salesforce CRM.
- Meet or exceed sales performance KPIs.
About the role
MDVIP Overview
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary
As a Member Enrollment Representative, Full Build, you will serve as a results-driven sales professional in a consultative inside sales role. Your primary responsibility is to engage prospective members through personalized phone calls, emails, and text messages, effectively communicating the unique benefits of the MDVIP personalized healthcare model. Working with warm leads located near transitioning MDVIP-affiliated physicians, you will take ownership of proactive outreach, timely follow-up, and scheduling enrollment consultations. This role also involves collaborating closely with physicians and their staff to ensure a seamless experience for prospective members. Success in this position requires the ability to build trust, identify individual healthcare needs, and guide prospects through the decision-making process with empathy, professionalism, and a strong service orientation.
Key Responsibilities
- Sells prospective members on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Explains the program effectively, discovering which program components generate interest so that they can demonstrate the value of the program.
- Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
- Identifies most effective contact channels using strategic calls, emails, text messages to highlight the benefits of the MDVIP program.
- Collaborates closely with the sales and marketing teams to align strategies, share insights, and improve lead conversion rates.
- Meets or exceeds key performance indicators (KPIs) related to lead generation and conversion rates, providing regular reports to management on lead pipeline status, challenges, and successes.
Key Competencies
- Clearly and confidently conveys the value of the MDVIP program in a way that builds trust and drives enrollment decisions.
- Anticipates and effectively addresses questions or concerns to help prospects make informed decisions.
- Takes initiative to follow up with leads and manage multiple touchpoints across channels.
- Comfortable using Salesforce or similar platforms to document interactions, manage leads, and track follow-ups.
- Manages leads efficiently and follows through on every step of the enrollment process.
Minimum Qualifications
- Bachelor’s degree in business, marketing, communications, or a related field and 1.5 years in a similar role (sales development, business development, or lead generation) with experience in cold outreach; or equivalent combination of education and experience where two years related experience equals one year of schooling.
- A minimum of 1.5 years of outbound or inbound experience in a B2C sales role.
- Strong performance as a BDR/SDR - proven track record in sales, account management (with a sales focus), or a related role emphasizing lead conversion.
Preferred Qualifications
- Strong performance as a BDR/SDR - proven track record in sales, account management (with a sales focus), or a related role emphasizing lead conversion.
- Experience with CRM tools (preferably Salesforce) and inContact (a plus but not required).
- Goal oriented with a track record of measurable success, exceeding company sales goals, as an SDR or BDR.
- Analytical abilities are required, with a demonstrated ability to be given a high-level data analysis problem – and be able to develop an actionable and accurate report in a consistent and repeatable format is required.
- Experience with CRM tools (preferably Salesforce) and inContact (a plus but not required).
Why Join MDVIP?
- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive Compensation: Attractive base salary complemented by performance-based incentives.
- Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
- Professional Development: Access to ongoing training and leadership development programs.
- Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.
Key skills/competency
- Member Enrollment Representative
- Sales Professional
- Inside Sales
- Lead Generation
- CRM
- Salesforce
- B2C Sales
- Persuasive Communication
- Objection Handling
- Healthcare Sales
Skills & topics
- Member Enrollment
- Sales Representative
- Inside Sales
- B2C Sales
- Lead Generation
- CRM
- Salesforce
- Healthcare Sales
- Patient Acquisition
- Consultative Sales
How to get hired
- Tailor your resume: Highlight sales experience, CRM proficiency (especially Salesforce), and B2C outreach successes.
- Craft a compelling cover letter: Emphasize your consultative sales approach and understanding of healthcare benefits.
- Prepare for interviews: Be ready to discuss your sales track record, lead conversion strategies, and objection handling.
- Showcase analytical skills: Demonstrate your ability to analyze data and create actionable reports for sales insights.
- Research MDVIP's mission: Understand their personalized healthcare model and commitment to patient outcomes.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of a Member Enrollment Representative at MDVIP?
- The primary responsibility of a Member Enrollment Representative at MDVIP is to act as a results-driven sales professional, engaging prospective members through personalized communication to explain the benefits of the MDVIP personalized healthcare model and guide them through the enrollment process.
- What sales experience is required for the Member Enrollment Representative role at MDVIP?
- MDVIP requires a minimum of 1.5 years of outbound or inbound experience in a B2C sales role, with a preference for proven success as a BDR/SDR, emphasizing lead conversion and account management with a sales focus.
- Is experience with CRM systems mandatory for this position?
- While experience with CRM tools like Salesforce is highly preferred, and proficiency in Salesforce is specifically mentioned, candidates with similar CRM experience are encouraged to apply. Accurate documentation in Salesforce is a key responsibility.
- How does MDVIP ensure a positive work environment for its employees?
- MDVIP is recognized as a Great Place to Work® and fosters a culture of collaboration and excellence. They offer competitive compensation, comprehensive benefits, and professional development opportunities.
- What are the key competencies for a successful Member Enrollment Representative?
- Key competencies include persuasive communication to build trust, effective objection handling, proactive outreach, efficiency in managing leads through the enrollment process, and comfort using CRM platforms like Salesforce.
- What is the educational requirement for this role?
- A Bachelor’s degree in business, marketing, communications, or a related field is preferred. However, an equivalent combination of education and experience, where two years of related experience equals one year of schooling, is also considered.
- What kind of leads will I be working with as a Member Enrollment Representative?
- You will be working with warm leads located near transitioning MDVIP-affiliated physicians. This involves proactive outreach, follow-up, and scheduling enrollment consultations.
- What does 'Full Build' mean in the Member Enrollment Representative, Full Build title?
- 'Full Build' likely refers to the comprehensive nature of the role, where representatives manage the entire sales cycle from initial contact and lead nurturing to scheduling enrollment consultations.