Assistant Manager Event Operations and Ticketing
@ McMaster University

Hamilton, ON
CA$85,000
On Site
Contractor
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @mcmaster.ca
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Job Details

About McMaster University Athletics

Home of the McMaster Marauders, McMaster University Athletics offers a wide range of sports and recreational activities to its diverse community including students, staff, faculty, alumni and local residents. The athletics department features well-equipped facilities such as fitness centers, sport fields, swimming pools, gymnasiums, and tennis courts.

Our Commitment

The Department of Athletics & Recreation promotes equity, diversity, inclusion, and anti-racism. We are committed to creating a safe, accessible, and welcoming environment for all community members by celebrating diverse identities and backgrounds.

Job Summary

The Assistant Manager Event Operations and Ticketing leads planning, execution, and enhancement of ticket operations, customer experience, event logistics, and staff management while driving strategies to increase revenue and fan engagement.

Accountabilities

  • Strategic Planning & Leadership: Develop annual event calendar, lead event themes and policies.
  • Event Operations & Logistics: Oversee venue set-up, hospitality, videoboard, scheduling entertainment.
  • Ticketing & Customer Experience: Manage ticketing system, box office operations, and customer support.
  • Staffing & Vendor Management: Hire, train, and supervise staff; manage external contractors.
  • Sponsorship & Promotions: Execute sponsorship activations and partner integrations.
  • Documentation & Communication: Prepare event documentation, conduct training sessions, and provide improvement recommendations.
  • Inventory & Resource Management: Oversee athletic and event equipment inventory and maintenance.

Qualifications

Education: Bachelor’s degree in Sports Management or a related field.

Experience: Minimum of 5 years in a related field.

Skills: Proficiency in planning and executing large-scale events, leadership of cross-functional teams, expertise in ticketing platforms, and effective communication with diverse stakeholders.

How to Apply

Submit your application online.

Key skills/competency

  • Event Planning
  • Ticketing Systems
  • Customer Experience
  • Staff Management
  • Strategic Leadership
  • Event Logistics
  • Sponsorship
  • Communication
  • Vendor Management
  • Data Analysis
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How to Get Hired at McMaster University

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight relevant event and ticketing experience.
  • Showcase Leadership: Provide examples of managing large events.
  • Research McMaster: Understand their culture and athletic vision.
  • Prepare Data Insights: Demonstrate experience with analytics and ticketing software.

📝 Interview Preparation Advice

Technical Preparation

Review event logistics best practices.
Familiarize with ticketing software.
Practice data analysis scenarios.
Study videoboard and media operations.

Behavioral Questions

Describe a challenging event management scenario.
Explain teamwork in cross-functional settings.
Detail leadership in crisis events.
Illustrate conflict resolution experiences.

Frequently Asked Questions