Leadership Strategy Operations - Customer Servi...
@ McMaster-Carr

Greater Cleveland
$260,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @mcmaster-carr.com
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Job Details

About McMaster-Carr

McMaster-Carr is a leading e-commerce company trusted for over 120 years by industrial customers. We offer an extensive range of products that help keep manufacturing lines running smoothly and support innovation in operations.

Role Overview

This role is part of the Customer Service and Fulfillment leadership team and is a path to senior leadership. You will work on high-impact projects that shape customer service and operational efficiency, eventually growing into a general management role.

Key Responsibilities

  • Apply large language models (LLMs) to enhance customer service systems.
  • Remove ordering friction by eliminating barriers in the order-to-payment process.
  • Drive automation in distribution to scale operations and improve accuracy.
  • Lead cross-functional teams across tech, service, and distribution.
  • Identify and remedy recurring operational challenges.

Benefits & Compensation

Total cash compensation ranges from approximately $180,000 to $345,000 and includes profit sharing, a relocation stipend, and a signing bonus. Benefits include 100% tuition reimbursement, mentorship, comprehensive health plans with no monthly premiums, paid parental leave, retirement accounts, and generous paid time off.

Key skills/competency

  • Leadership
  • Strategy
  • Operations
  • Customer Service
  • Automation
  • Fulfillment
  • LLMs
  • Cross-functional
  • Problem-Solving
  • Process Improvement

How to Get Hired at McMaster-Carr

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences and results for McMaster-Carr.
  • Highlight leadership skills: Emphasize team management and strategic impact.
  • Showcase technical aptitude: Demonstrate automation and LLM experience.
  • Prepare for interviews: Research common operational strategy questions.

📝 Interview Preparation Advice

Technical Preparation

Study LLM application in customer service.
Review automation tools used in distribution.
Brush up on process improvement methodologies.
Learn cross-functional project management basics.

Behavioral Questions

Describe a time you led a team.
Explain how you solved operational challenges.
Provide examples of strategic decision making.
Discuss handling ambiguous project situations.

Frequently Asked Questions