Assistant General Manager
MCM WORLDWIDE · Atlanta, GA
- On site
- Full-time
- $75,000 / year
- Atlanta, GA
Job highlights
- Lead store operations and sales strategies.
- Achieve sales targets and improve profitability.
- Develop and mentor retail talent.
- Ensure operational excellence and loss prevention.
- Drive positive customer experience and brand representation.
About the role
About MCM Worldwide
MCM is a luxury lifestyle goods and fashion house founded in 1976. With a German heritage, MCM focuses on functional innovation and cutting-edge techniques. Today, MCM embodies the bold, rebellious, and aspirational through its association with music, art, travel, and technology. The brand is known for revolutionizing classic design with futuristic materials, appealing to the 21st Century Global Nomad generation with a genderless, ageless, empowered, and unconstrained audience. MCM products are distributed online and in 650 stores worldwide, including major global cities. Learn more at www.mcmworldwide.com.
Working With Us
MCM fosters a highly collaborative, multinational, and multicultural workforce. We are committed to upholding our corporate social responsibility with high legitimacy and ethical standards. Our employees strive to be high-performing individuals reflecting the diversity of the communities we serve. MCM is dedicated to diversity and inclusion through recruiting, retaining, and fostering an inclusive environment for employees from diverse backgrounds and experiences. We have zero tolerance for harassment, insultation, ostracization, or defamation.
Position Overview
The Assistant General Manager partners with the General Manager to oversee all functions of an MCM retail location. This role executes plans and strategies to support sales, operations, talent management, clientele development, and merchandising. The Assistant General Manager ensures a positive work environment and drives a superior customer experience.
Key Responsibilities
- Achieve or exceed sales targets, including top and bottom-line results for the location.
- Resolve customer issue trends by investigating problems, developing solutions, and coaching staff.
- Train staff on standard operating procedures (SOPs) and their business impact.
- Monitor inventory planning, in-stocks, turnover, and flow.
- Maintain loss prevention procedures to minimize loss and enhance security.
- Review retail profit and loss statements to identify profitability improvement opportunities and coach associates.
- Analyze business needs, identify top and slow sellers, and execute merchandising strategies.
- Perform store opening and closing procedures in alignment with company standards.
- Regularly review company communications and ensure timely sharing and action with sales associates.
Experience & Key Competencies
- 1 to 3 years of store management experience; fashion brands preferred.
- BA or BS degree.
- Experience with affluent and luxury brands is an asset.
- Proven experience in maintaining operational excellence (payroll, shrink, inventory management).
- Experience with opening new stores and roll-outs.
- Demonstrated leadership qualities in developing and mentoring teams.
- Experience in flagship or high-profile locations and brands.
- Proficiency in store profit and loss, payroll, and expense management.
Requirements
Experiences
- Leadership skills in recruitment and talent development.
- Strong presentation and product knowledge session management.
- Solid understanding of retail math and business analytics.
- Operations specialist skills in driving performance through KPIs.
- Analytical driver with keen attention to detail.
- Ability to stand for long periods and work retail hours (standard, peak, holiday).
- Strong time management, organizational skills, and multitasking ability.
- Strong negotiation skills with an adaptable selling approach.
- Ability to establish and maintain strong interpersonal relationships.
- Excellent communication and interpersonal skills.
- Self-motivated with the ability to work independently and seek guidance.
- Advanced Microsoft Office skills (Word, Excel).
Key skills/competency
- Retail Management
- Sales Target Achievement
- Customer Service
- Inventory Management
- Loss Prevention
- Merchandising
- Team Leadership
- Operational Excellence
- Profit and Loss Management
- Luxury Goods
Skills & topics
- Assistant General Manager
- Retail Management
- Sales Management
- Luxury Retail
- Operations Management
- Inventory Control
- Customer Service
- Team Leadership
- Fashion Retail
- Store Operations
How to get hired
- Customize your resume: Highlight luxury retail management, sales achievements, and operational skills relevant to MCM Worldwide.
- Craft a compelling cover letter: Express your passion for luxury fashion and demonstrate how your experience aligns with MCM's brand values.
- Prepare for behavioral questions: Anticipate questions about leadership, customer service, and handling challenging situations in a luxury retail environment.
- Showcase analytical skills: Be ready to discuss your experience with P&L statements, inventory management, and driving KPIs.
- Research MCM's brand: Understand MCM's heritage, target audience (Global Nomad), and commitment to innovation and luxury.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an Assistant General Manager at MCM Worldwide?
- The Assistant General Manager at MCM Worldwide partners with the General Manager to support all retail location functions, including sales, operations, talent management, clientele development, and merchandising. Key responsibilities involve achieving sales targets, resolving customer issues, training staff, managing inventory, implementing loss prevention, analyzing P&L statements, and executing merchandising strategies.
- What experience is required for the Assistant General Manager role at MCM Worldwide?
- MCM Worldwide typically requires 1 to 3 years of store management experience, preferably with fashion or luxury brands. A BA or BS degree is preferred. Experience in operational excellence, including payroll, shrink, and inventory management, along with proven leadership and profit & loss management skills, is essential.
- What is the work environment like at MCM Worldwide for an Assistant General Manager?
- MCM Worldwide fosters a highly collaborative, multinational, and multicultural environment. The company values diversity, inclusion, and ethical standards, aiming for a supportive atmosphere where employees can be high-performing individuals. The role involves direct customer interaction and team leadership within a luxury retail setting.
- How important is customer experience for the Assistant General Manager role at MCM Worldwide?
- Customer experience is paramount. The Assistant General Manager is responsible for ensuring a positive customer experience, resolving customer issues effectively, and coaching staff to uphold MCM's standards of service within the luxury retail environment.
- What are the potential career growth opportunities at MCM Worldwide for an Assistant General Manager?
- While specific paths may vary, successful Assistant General Managers at MCM Worldwide can progress to General Manager roles, or potentially move into regional management or corporate positions depending on performance, experience, and company needs. The company values developing talent from within.
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