Client Success Specialist
McKinsey & Company
Job Overview
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Job Description
Overview
The Client Success Specialist at McKinsey & Company drives lasting impact and builds long-term capabilities with clients. You will thrive in a high performance/high reward culture, demonstrating resilience and determination while navigating challenging post-sales engagements.
What You'll Experience
You'll be part of a culture of continuous learning and apprenticeship. This involves receiving structured feedback and coaching to accelerate your leadership growth, while having a voice that matters from day one.
Your Impact
- Lead post-sales engagements and manage client relationships.
- Collaborate with client development, operations, and advisory teams.
- Optimize onboarding, training, and communication strategies.
- Drive product adoption including the GenAI-enabled Virtual Coach.
- Manage contract extensions, renewals and billing matters.
Qualifications
Applicants should have an excellent academic record with an undergraduate degree (MBA/graduate degree is a plus) and 5+ years of account or relationship management experience. Experience with SaaS, CRM, and digital products is required. Travel up to 20% is expected, along with strong communication and stakeholder management skills.
Location & Work Environment
This role is based in Chicago, New York, or Miami, with interaction across the Americas. You will work with McKinsey Transformation Practice and support large-scale transformation programs using WAVE, a cloud-based program management solution.
Key skills/competency
- Client Success
- Post-sales
- Relationship Management
- Onboarding
- CRM
- SaaS
- Project Management
- Communication
- Strategic Outreach
- Change Management
How to Get Hired at McKinsey & Company
- Research McKinsey & Company: Understand their transformation practice and culture.
- Customize your resume: Highlight SaaS, CRM, and client success experience.
- Network with employees: Use LinkedIn to connect with current team members.
- Prepare for case discussions: Showcase strategic and problem-solving abilities.
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