Manager, Delivery Operations

Overview

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

How you can make an impact

The Manager, Delivery Operations is responsible for leading day-to-day product delivery execution and ensuring product delivery teams operate efficiently, predictably, and in alignment with organizational priorities. This role acts as the primary people and execution leader for Project Managers and serves as a critical connector between strategy and product delivery.

Reporting to the Director of Delivery Operations, the Manager, Delivery Operations ensures product delivery plans are realistic, outcome-focused, and continuously adjusted to reflect capacity, dependencies, and changing business needs. This role plays a key part in stabilizing product delivery, improving flow, and enabling teams to deliver valuable products with confidence. This is a remote role based in the US.

What you will do

Delivery Execution & Oversight

• Oversee product delivery execution across assigned product development teams or initiatives
• Ensure product delivery plans are outcome-based, capacity-aware, and achievable
• Monitor progress, dependencies, and risks across product delivery and other initiatives
• Proactively identify product delivery issues and implement corrective actions
• Ensure consistent application of product delivery standards, practices, and cadences

People Leadership & Coaching

• Directly manage, coach, and develop Project Managers (Operators)
• Set clear expectations and provide ongoing feedback and performance support
• Build a culture of accountability, learning, and continuous improvement
• Ensure Project Managers (Operators) are equipped to effectively partner with business and product delivery teams

Planning, Coordination & Alignment

• Partner with Product and Business leaders to align product delivery plans
• Coordinate cross-team dependencies and sequencing of work
• Support intake, prioritization, and backlog readiness processes
• Ensure product delivery work aligns with broader strategic and operational objectives

Metrics, Visibility & Reporting

• Use product delivery metrics to provide transparency into progress, health, and outcomes
• Identify trends, bottlenecks, and improvement opportunities using data
• Prepare and contribute to product delivery status updates and leadership readouts
• Escalate risks and issues with clear context and recommended actions

Continuous Improvement & Ways of Working

• Identify opportunities to improve product delivery processes, tools, and workflows
• Support adoption of Lean and Agile practices as defined by the product delivery operating model
• Partner with the Director of Delivery Operations on operational improvements and change initiatives
• Reinforce consistent ways of working across product delivery teams

What you bring

Leadership & Interpersonal Skills

• Confident, calm presence in fast-paced or ambiguous environments
• Strong situational awareness and sound judgment
• Trusted partner to Project Managers, peers, and stakeholders
• Clear, concise communicator

Cultural Fit

• High emotional intelligence and integrity
• Collaborative and team-oriented mindset
• Adaptable and resilient in the face of change
• Comfortable balancing competing priorities

Execution & Systems Thinking

• Detail-oriented while maintaining awareness of broader delivery impacts
• Strong problem-solving and decision-making skills
• Ability to focus teams on the most important outcomes
• Continuous improvement mindset

Core Competencies

Delivery & Leadership Experience

• Experience managing delivery teams or Project Managers to achieve expected outcomes
• Demonstrated ability to stabilize product delivery and improve predictability
• Ability to create clarity and structure in dynamic environments
• Strong stakeholder management and relationship-building skills

Lean / Agile Delivery Practices

• Experience with Agile and Lean delivery practices (Scrum, Kanban, SAFe, etc.)
• Ability to apply Agile principles pragmatically across multiple types of products or delivery situations
• Experience managing dependencies, risks, and constraints
• Comfort operating within defined product delivery governance and metrics

Planning & Execution Management

• Ability to balance tactical delivery needs with longer-term planning
• Experience coordinating across teams and functions
• Ability to translate strategy into executable product delivery plans
• Strong organizational and prioritization skills

Education & Experience

• Bachelor’s degree required (Business, Management, Operations, Education, Education Technology, or a related field)
• Education Technology (EdTech) experience preferred
• Minimum of 5 years of professional experience and people management experience, preferably leading Project Managers or delivery-focused roles
• Experience working in delivery, operations, project management, transformation, or Education Technology environments

Key skills/competency

• Agile Methodologies
• Lean Principles
• Project Management
• People Leadership
• Delivery Operations
• Stakeholder Management
• Process Improvement
• Metrics Reporting
• EdTech Experience
• Strategic Alignment