Customer Success Representative, EdTech
@ McGraw Hill

Hybrid
$65,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @mheducation.com
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Job Details

Overview

Experience the impact of your work as a Customer Success Representative, EdTech at McGraw Hill. Build meaningful relationships with educators and learners, making a real difference in education outcomes.

How Can You Make an Impact?

Reporting to the Manager, Customer Success Team, you will empower college-level faculty and administrators by providing guidance, training, and support. Your role focuses on driving digital adoption, customer retention, and sales pipeline growth through upselling and cross-selling McGraw Hill solutions.

Your Responsibilities

  • Leverage existing customer base to expand digital usage.
  • Manage KPIs related to customer retention, renewal, and satisfaction.
  • Utilize Salesforce and Gainsight to track and optimize the sales pipeline.
  • Analyze data trends and apply insights to improve customer outcomes.
  • Build trusted advisor relationships with higher education faculty and administrators.
  • Deliver effective sales presentations and ensure successful technology implementation.
  • Partner with commercial teams to drive continuous product value.
  • Consult on customer journey improvements and resolve issues collaboratively.

What We’re Looking For

  • Bachelor’s degree required; advanced degree in education or edtech preferred.
  • 5+ years of consulting/customer success experience.
  • Proven record with contract renewals and account growth.
  • Instructional design and higher education experience.
  • Strong communication, strategic planning, project management, and analytical skills.
  • Ability to troubleshoot technology issues and support digital offerings.
  • Comfortable working cross-departmentally in a deadline-driven environment.

Why Work for McGraw Hill?

Join a leading education partner committed to enhancing learning experiences for millions worldwide, with competitive pay, bonus plans, and comprehensive benefits.

Key skills/competency

  • Customer Success
  • Account Management
  • EdTech
  • Salesforce
  • Gainsight
  • Data Analysis
  • Consultative Selling
  • Relationship Building
  • Instructional Design
  • Higher Education
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How to Get Hired at McGraw Hill

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer success and EdTech experience.
  • Network on LinkedIn: Connect with McGraw Hill employees.
  • Research McGraw Hill: Understand culture, products, and success stories.
  • Practice interview answers: Emphasize digital strategies and relationship skills.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce basics and Gainsight platform.
Practice data analysis using Excel or similar tools.
Understand digital education technology implementation.
Familiarize with CRM sales pipeline management.

Behavioral Questions

Describe a challenging client situation resolved successfully.
Explain your approach to teamwork in deadlines.
Share an experience of upselling to a hesitant client.
Discuss managing multiple priorities smoothly.

Frequently Asked Questions