Shift Support Manager

About JMR Family Restaurants, Inc.

Do you love serving others? Would you enjoy making a difference as part of a team that serves your community? JMR Family Restaurants, Inc. is an employer that you can take pride in joining. We serve many meals a day inside our restaurants, and we actively serve our local community in other ways, from schools to fundraisers, to volunteering, we are there.

Position Summary

A Shift Support Manager works directly with the General Manager, to coach and lead the staff and operations. Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Support Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.

Shift Support Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Support Managers are also responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Key Responsibilities of a Shift Support Manager

• Food Safety
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Benefits of Joining Our Team

• Start at $18.00/hour with prior McDonald's Management Experience & Serv-Safe Certified
• Up to 2 weeks of PTO annually
• Bi-weekly and monthly incentive increases for great results
• Healthcare benefits: medical, dental, and vision
• 40-hour work week with flexible shift availability (earliest 4 AM, latest normally done before 2 AM)
• Advancement opportunities within the company
• Earn your college degree for free through CTU or receive $2500 in tuition assistance
• High School Diploma Program, English as a Second Language (ESL) & Citizenship Classes
• 100% discount on meals while working, 30% discount when off-duty
• McPerks: 25% off monthly cell phone bill and more
• Direct deposit and pay cards available
• Pick Your Payday: same/next day pay available
• Paid orientation and on-the-job training

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

Important Note Regarding Employer

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

Key Skills/Competency

• Team Leadership
• Operations Management
• Customer Service Excellence
• Food Safety Standards
• Inventory Control
• Staff Training & Coaching
• Scheduling
• Problem Solving
• Communication Skills
• Profitability Monitoring