Media Analyst

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities of a Media Analyst

The Media Analyst is an integral part of a multi-disciplinary team responsible for publishing, archiving, and retrieving information for Mayo Clinic in multi-media formats. This role involves collaboration with section and division colleagues, external vendors, and staff across Mayo Clinic to establish media specifications, performance requirements, and business needs. You will participate in consultations regarding best practices, policy, and procedural guidelines, using analytical skills to create needs/requirements documents that promote existing services, products, resources, and technology.

Key responsibilities include prioritizing work to meet deadlines, coordinating content management in line with institution and accreditation standards, and guiding customers through established processes for new or major content initiatives. The Media Analyst also reviews existing processes for continuous improvement, maintains a strong working knowledge of media technologies, file formats, electronic alternatives, distribution policies, and copyright laws, and stays current with institutional standards and external regulations.

Additionally, the Media Analyst provides essential customer support, manages support tickets, and processes user requests for medical videos stored in digital asset management platforms. This involves resolving metadata errors on incoming medical videos using clinical systems and data sources, managing complex taxonomies, metadata standards, and user-generated metadata. You will track and analyze customer service and user engagement metrics to enhance service quality, apply relevant policies for medical video management, and create comprehensive training and help materials such as video tutorials, FAQs, and knowledgebase entries for medical video platforms.

Qualifications

A Bachelor's Degree in management, business administration, information technology/science, or industrial engineering from an accredited college or university with a minimum of one year of relevant work experience (consulting, operations analysis, systems implementation, media publishing, or intern/co-op experience) is required. Alternatively, an Associate's degree with three years of relevant work experience, or a High School diploma with seven years of relevant work experience, may be considered. A Master’s degree in library science, information science, or a related field, or certification in digital asset management, is preferred.

Candidates must demonstrate proficiency with various publishing tools and systems, strong customer service and problem-solving abilities, excellent organizational skills, and a commitment to professionalism and confidentiality. Flexibility, adaptability, and a willingness to continuously upgrade skills are essential. The ability to work effectively in a consensus-style, team-oriented organization is also crucial. Relevant certifications such as Certified Forms Systems Professional (CFSP) or Project Management Institute (PMI) are a plus.

Desired experience includes using ServiceNow or other enterprise service management applications, Adobe Workfront or similar enterprise work management applications, and creating training materials for applications. Familiarity with a healthcare, research, or academic setting, medical terminology (ICD-10, CPT), Epic Hyperspace or other electronic health record interfaces, SQL or comparable database query languages, and Tableau or other data visualization software is also highly valued.

Key skills/competency

• Digital Asset Management
• Content Management
• Metadata Management
• Customer Support
• Process Improvement
• Information Retrieval
• Data Analysis
• Taxonomy Development
• Media Publishing
• Healthcare IT