Desk Operations Specialist - Multiple Departmen...
@ Mayo Career Site US

Rochester, Minnesota, United States
On Site
Full time
Posted 5 days ago

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Job Details

Overview

This posting is for external applicants only. Internal candidates should search for Desk Operations Specialist in the internal Opportunity Marketplace.

Position Summary

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and requests of the health care team.

Key Responsibilities

  • Serve as a direct contact and resource to the patient.
  • Prepare the patient for their appointment with check-in procedures and rooming for providers.
  • Collect patient vitals and complete pre-examination record information.
  • Schedule follow-up appointments.
  • Manage the flow of patient material.
  • Communicate scheduling delays or changes.
  • Assist with wayfinding.
  • Perform additional direct patient care duties as needed.

Watch a short video to learn more about the opportunity: Video Link

Additional Information

This position is 100% on-site. Various positions are available across multiple locations with schedules and shifts dependent on availability. Applicants are pooled for consideration by any active hiring managers. Please note this vacancy is not eligible for sponsorship.

Key skills/competency

  • patient care
  • scheduling
  • check-in
  • clinical assistant
  • on-site
  • healthcare
  • office workflow
  • communication
  • patient vitals
  • appointment
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How to Get Hired at Mayo Career Site US

🎯 Tips for Getting Hired

  • Research Mayo Clinic's culture: Understand their mission and values.
  • Customize your resume: Highlight patient care experience.
  • Show attention to detail: Emphasize scheduling skills.
  • Practice on-site scenarios: Prepare for patient interaction questions.

📝 Interview Preparation Advice

Technical Preparation

Review patient check-in protocols.
Practice electronic scheduling systems.
Familiarize with clinic record procedures.
Learn basic medical data collection.

Behavioral Questions

Describe patient care experience.
Explain handling stressful situations.
How do you prioritize tasks?
Share teamwork collaboration examples.

Frequently Asked Questions