Product Specialist Communications Platform
@ Maya

Mandaluyong, National Capital Region, Philippines
$120,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXX***** @maya.com
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Job Details

Overview

The Product Specialist Communications Platform at Maya is responsible for envisioning and realizing a customer-centric platform used across various Maya customer touchpoints. The role focuses on providing a one-stop-shop for incidents, fulfillment requests, and inquiries.

What You Will Do

  • Understand end-user experience, perspectives, and needs.
  • Create personas and user stories based on research.
  • State problems and guide team directions.
  • Ensure user-centricity, risk, compliance, and data analytics are integrated.
  • Map the customer journey from current to future state.
  • Lead cross-functional creative solution generation.
  • Visualize, build, test, and refine solutions.
  • Manage stakeholder priorities and product roadmaps.
  • Conduct market scans for competitive insights.

What We Are Looking For

  • Bachelor's degree in Business Management, Computer Science/Engineering, or related field.
  • Minimum 3 years experience in product management or a similar role in financial technology.
  • Proven experience launching and managing fintech products.
  • Expertise with customer-facing knowledge management solutions and Incident/Request Fulfillment processes.
  • Hands-on experience with design thinking and SCRUM teams.
  • Proficiency with data analytics tools for monitoring and product improvement.
  • Strong stakeholder management and roadmap prioritization skills.
  • Knowledge of API frameworks and platform integrations.

Key skills/competency

  • Product Management
  • Customer Journey Mapping
  • User Experience
  • Data Analytics
  • Design Thinking
  • SCRUM
  • Stakeholder Management
  • Roadmap Planning
  • API Integration
  • Market Analysis
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How to Get Hired at Maya

🎯 Tips for Getting Hired

  • Research Maya's culture: Explore their mission, values, and employee feedback.
  • Customize your resume: Highlight relevant fintech and product experience.
  • Network actively: Connect with current employees on LinkedIn.
  • Prepare for interviews: Review design thinking and SCRUM methodologies.

📝 Interview Preparation Advice

Technical Preparation

Review latest data analytics tools.
Practice API integration challenges.
Brush up on SCRUM methodologies.
Study design thinking case studies.

Behavioral Questions

Describe a challenging stakeholder conflict.
Share experiences with cross-functional teams.
Explain handling tight product deadlines.
Discuss adapting to rapid change.

Frequently Asked Questions