Customer Care Associate & Product Specialist
@ Maxwood Furniture

Charleston, South Carolina, United States
$40,000
On Site
Full Time
Posted 29 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @maxwoodfurniture.com
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Job Details

About Maxwood Furniture

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. With over two decades of experience, we offer multiple sales channels, from DTC websites to third-party marketplaces, creating inspiring home decor experiences.

Job Overview - Customer Care Associate & Product Specialist

We are seeking a passionate and detail-oriented Customer Service Representative to join our Customer Care team. In this role, you will interact with customers via phone, email, and chat, resolve issues, provide product details, manage order fulfillment, and participate in training sessions such as furniture assembly.

Responsibilities

  • Respond promptly and professionally to customer inquiries.
  • Provide accurate product details and pricing information.
  • Assist with product selection, returns processing, and timely deliveries.
  • Resolve customer complaints and handle assembly inquiries.
  • Manage order processing and parts replacements.
  • Troubleshoot direct-to-customer freight shipments.
  • Utilize suggestive selling and upsell products.
  • Maintain attention to detail and complete tasks on time.
  • Participate in ongoing development and furniture assembly training.

Requirements

  • Strong organizational and problem-solving abilities.
  • Excellent phone, email, and chat communication skills.
  • Team-oriented with proficiency in Microsoft Office, especially Excel.
  • Experience in online sales, freight shipping, and order fulfillment in the furniture industry.

Preferred Skills

  • Experience with online chat systems and direct phone sales.
  • Familiarity with e-commerce platforms such as Shopify Plus and ChannelAdvisor.
  • Proficiency in PowerPoint and use of Gorgias for customer inquiries.
  • Experience with suggestive selling and upselling techniques.

Benefits

  • 401(k) matching
  • Dental, Health, Vision, and Life insurance
  • Flexible schedule and spending account
  • Employee assistance and discount programs
  • Paid time off and professional development assistance

Location

This position is based in Daniel Island, SC 29492.

Key skills/competency

Customer Service, Communication, Order Fulfillment, Problem Solving, E-commerce, Furniture Assembly, Microsoft Office, Upselling, Teamwork, Organizational Skills

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How to Get Hired at Maxwood Furniture

🎯 Tips for Getting Hired

  • Research Maxwood Furniture's culture: Understand their brands and mission online.
  • Tailor your resume: Highlight customer service and e-commerce experience.
  • Showcase relevant skills: Emphasize proficiency in Microsoft Office and chat systems.
  • Prepare for behavioral interviews: Reflect on problem-solving and teamwork experiences.

📝 Interview Preparation Advice

Technical Preparation

Review Microsoft Excel basics.
Practice order processing software.
Understand e-commerce platform operations.
Study troubleshooting techniques in logistics.

Behavioral Questions

Discuss past customer conflict resolution.
Describe teamwork in challenging situations.
Explain handling multiple tasks effectively.
Share experiences with upselling approaches.

Frequently Asked Questions