Quality Assurance Specialist - Bilingual
@ Maximus

Hybrid
$53,133
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @maximus.com
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Job Details

Overview

Maximus is seeking a Bilingual Quality Assurance Specialist. This remote temporary position involves monitoring telephone calls and e-mail correspondence to ensure contacts meet CDC-INFO requirements and quality standards.

Essential Duties and Responsibilities

  • Conduct call monitoring sessions and quality evaluations.
  • Provide feedback to agents and operational teams.
  • Participate in calibration sessions with the client.
  • Compile and verify statistical reports regarding quality metrics.
  • Work with Customer Service Supervisors to support monitoring efforts.

Education and Experience

High School Diploma or GED required; Associate’s Degree preferred. At least 1-3 years of experience in call center monitoring, quality assurance, or customer service is needed. Fluency in Spanish is necessary.

Technical and Home Office Requirements

  • Must supply own device (Computer or Laptop, headset with microphone, and monitor).
  • Compatible with Windows 10/11 or Mac OS (Big Sur, Catalina, Monterey).
  • Hardwired internet with at least 25mbps download speed.
  • Private work area and proper background on video calls.

Additional Information

This role is remote with potential assignments on weekends and holidays. The position adheres to confidentiality policies and complies with quality standards as defined by CDC-INFO.

Key skills/competency

  • Quality Assurance
  • Bilingual
  • Call Monitoring
  • Customer Service
  • Feedback
  • Calibration
  • Statistical Reporting
  • Continuous Improvement
  • Remote Work
  • Technical Proficiency
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How to Get Hired at Maximus

🎯 Tips for Getting Hired

  • Research Maximus culture: Understand company values and mission.
  • Customize your resume: Highlight QA and bilingual skills.
  • Prepare for technical questions: Review call monitoring processes.
  • Practice interview insights: Share precise past metrics.

📝 Interview Preparation Advice

Technical Preparation

Review quality assurance guidelines.
Familiarize with call monitoring software.
Test home office technical requirements.
Update proficiency in device setup.

Behavioral Questions

Describe teamwork in a remote setting.
Explain handling constructive feedback.
Share experiences in quality evaluations.
Discuss managing multiple tasks effectively.

Frequently Asked Questions