Technical Account Manager

About Mattermost

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We empower organizations to operate with confidence, reduce risks, and accelerate productivity. Our core values include Customer Obsession, Earn Trust, Self Awareness, Ownership, and High Impact.

Role Overview: Technical Account Manager

As a Technical Account Manager at Mattermost, you will serve as a trusted technical advisor to enterprise and public sector customers. Your role involves ensuring successful deployment, integration, and secure operation of the Mattermost platform in mission-critical environments.

Key Responsibilities

• Customer Success & Secure Solution Delivery: Lead technical onboarding, configuration, and production deployment for strategic customers; design and implement secure, scalable architectures; ensure compliance with frameworks such as FedRAMP, ITSG-33, NIST 800-53, and ISO 27001; guide integration with SSO, DevOps pipelines, and monitoring systems; provide proactive technical guidance.
• Technical Leadership & Advocacy: Act as the primary technical contact, collaborate across Product, Engineering, and Support teams, resolve complex issues, and share reusable assets to accelerate secure deployments.
• Communication & Stakeholder Management: Present complex technical concepts to both technical and executive stakeholders and build trusted, long-term relationships.

Required Qualifications

• 5+ years of experience in Technical Account Management or equivalent.
• Deep technical knowledge in Linux system administration, networking, containers, and cloud infrastructure.
• Hands-on scripting or development experience (Python, Go, Node.js, etc.).
• Strong understanding of cybersecurity and secure system design.
• Familiarity with DevSecOps and relevant tools (GitHub, Jenkins, Jira, Terraform, etc.).
• Ability to manage large enterprise accounts with clear communication skills.
• For U.S. candidates: eligibility for U.S. government security clearance.

Preferred Qualifications

• Experience with public sector, defense, or regulated industries.
• Knowledge of IT Service Management frameworks.
• Experience with compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001.
• Open-source contributions or familiarity with secure collaboration tools.
• Proficiency in Golang, React, or mobile/MDM environments.
• Experience in a startup or fast-paced SaaS environment.

Compensation & Work Arrangement

This is a remote-first position with competitive market-based pay. The starting salary range is $130,000 - $150,000 USD, adjusted based on skills, experience, location, and market conditions.

Key skills/competency

• Technical Account Management
• Customer Success
• Cybersecurity
• DevSecOps
• Linux Administration
• Cloud Infrastructure
• Compliance
• Technical Leadership
• Stakeholder Management
• Scripting