Commercial Account Manager, UK

Commercial Account Manager, UK

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

Mattermost is seeking a Commercial Account Manager, UK to support and accelerate commercial growth across the region. This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).

The Commercial Account Manager, UK independently manages defined commercial sales motions while exercising strong judgment on when to partner with AEs on larger or more complex opportunities. This role is ideal for a commercially driven seller who thrives in a fast-paced SaaS environment and enjoys balancing net-new acquisition, expansion, and renewal management.

What You’ll Do

Inbound Net New Sales

• Own and execute inbound-led net-new opportunities
• Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories
• Run discovery, qualification, objection handling, and closing motions independently

Expansion Ownership

• Lead expansions within existing accounts when scope and complexity allow
• Identify upsell and cross-sell opportunities through customer engagement and usage insights
• Partner with AEs on expansions that become larger, more strategic, or more complex
• Manage inbound expansion requests from existing customers (e.g., incremental license additions)

Renewal Management (Value-Driven)

• Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
• Collaborate cross-functionally to ensure smooth, on-time renewals
• Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals

Sales & Ecosystem Exposure

• Gain hands-on experience with the full buying cycle and commercial procurement considerations

Territory Enablement & Hygiene

• Act as a capacity multiplier for Account Executives
• Maintain strong CRM hygiene, forecasting accuracy, and deal documentation
• Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope
• Share insights and learnings to continuously improve territory execution

Required Background / Skills

• 2–5+ years of experience in sales, account management, renewal management, or commercial closing roles
• Demonstrated ability to manage multiple sales cycles in parallel
• Strong discovery, communication, and deal execution skills
• Experience using CRM systems (Salesforce preferred)

Preferred Background / Skills

• Experience selling into regulated environments
• Exposure to commercial procurement processes
• SaaS or enterprise technology sales experience

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is an EEO Employer, we are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.

Key skills/competency

• Account Management
• SaaS Sales
• Customer Relationship Management (CRM)
• Renewal Management
• Net-New Acquisition
• Salesforce
• Commercial Procurement
• Business Development
• Customer Engagement
• Negotiation Skills