Staffing Manager EMEA - Senior Analyst
Mastercard
Job Overview
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Job Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Staffing Manager EMEA - Senior Analyst / Staffing Manager – EMEA
About the Role
The Services organization at Mastercard, a key differentiator, provides cutting-edge services leveraging data, innovation and global expertise. Within the Advisors & Client Services (A&CS) team, the Staffing Manager ensures that the right people are allocated to the right engagements, spanning the entire staffing lifecycle from demand consolidation to capacity management. The role partners with Cluster Leads, PEMs, PMs, People Managers, and other staffing professionals to drive operational excellence and align staffing with business priorities and employee development.
Key Responsibilities
- Prioritize and allocate resources across tracks and markets.
- Manage capacity and maintain accurate skills and availability data.
- Execute staffing processes via Salesforce/PSA, Tableau, and Confluence.
- Provide insights through metrics reporting and data analysis.
- Collaborate globally to ensure consistency in staffing cycles.
- Drive operational improvements and remove process bottlenecks.
- Support team development aligning staffing with career growth.
- Participate in strategic initiatives and cross-functional workstreams.
Skills & Experience
5–8 years in professional services, resource management or related operations with strong business acumen, stakeholder management, and data-driven analysis. Experience in agile environments and familiarity with staffing tools such as Salesforce, PSA, Tableau, and Confluence is preferred. Exposure to cross-regional staffing and an understanding of professional services economics are advantages.
Competencies
Strategic workforce planning, decision making under ambiguity, data-driven problem solving, continuous improvement, collaboration, and change agility.
Corporate Security Responsibility
All personnel must abide by Mastercard’s security policies, ensure confidentiality and integrity of information, report any security breaches, and complete necessary trainings as per guidelines.
Key skills/competency
- Staffing
- Resource Management
- Data Analysis
- Workforce Planning
- Operational Excellence
- Stakeholder Management
- Agile
- Consulting
- Strategic Planning
- Reporting
How to Get Hired at Mastercard
- Research Mastercard's culture: Review mission, values, and recent news.
- Customize your resume: Highlight resource management and analytics skills.
- Emphasize relevant experience: Showcase consulting and staffing roles.
- Prepare for interviews: Practice data-driven problem solving examples.
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