Senior Technical Documentation Specialist
@ Mastercard

Pune, Maharashtra, India
$120,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXX XXXXXX****** @mastercard.com
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Job Details

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Overview

The Senior Technical Documentation Specialist at Mastercard is responsible for creating clear, precise technical documentation. Working with internal and external teams, you will produce both user-facing manuals and internal engineering documentation for the Priceless Platform, a premium B2B2C platform driving growth globally.

Role

You will work directly with engineers to translate complex technical language into clear documentation, including tutorials, API references, and runbooks. Key responsibilities include:

  • Disseminate technical information in accessible language.
  • Create and improve software documentation with technical accuracy.
  • Collaborate with subject matter experts and technical teams.
  • Produce product manuals, screenshot guides, and code diagrams.
  • Troubleshoot technical issues focusing on customer satisfaction.

Your Background and Experience

Applicants should have 5+ years of relevant experience, excellent communication skills in English, familiarity with front-end technologies, ability to understand code, and experience with SQL for data validation. Knowledge of SDLC, agile methodologies, Markdown, Swagger/OpenAPI, and REST APIs is expected.

Bonus Skills

Experience with CI/CD pipelines, version control systems (e.g., Git), build tools, testing automation, and prior developer or QE exposure is advantageous.

Education

Bachelor or Master’s Degree in Computer Science or equivalent.

Who is Mastercard?

Mastercard is a global technology company in the payments industry, committed to connecting and powering an inclusive digital economy. With a presence in more than 210 countries and territories, Mastercard delivers innovative, secure, and accessible payment solutions.

Corporate Security Responsibility

All personnel are expected to adhere to Mastercard’s security policies, ensure confidentiality, report breaches, and complete mandatory security training.

Key skills/competency

  • Technical Writing
  • Documentation
  • Troubleshooting
  • Collaboration
  • API References
  • Markdown
  • Software Testing
  • Agile
  • SQL
  • CI/CD
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How to Get Hired at Mastercard

🎯 Tips for Getting Hired

  • Research Mastercard's culture: Study their mission, values, and recent initiatives.
  • Customize your resume: Emphasize technical writing and documentation skills.
  • Highlight troubleshooting expertise: Showcase relevant technical problem solving.
  • Prepare for technical interviews: Review coding, API, and SQL basics.

📝 Interview Preparation Advice

Technical Preparation

Review HTML/CSS and basic JavaScript.
Practice debugging with browser tools.
Brush up on SQL query writing.
Study API documentation standards.

Behavioral Questions

Describe challenging documentation projects handled.
Explain teamwork in cross-functional settings.
Illustrate time managing tight deadlines.
Discuss handling feedback constructively.

Frequently Asked Questions