Senior Research Manager Associate Director Qual... @ Mastercard
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our innovations and partnerships help individuals, businesses, and governments realize their greatest potential.
Title And Summary
Senior Research Manager Associate Director Qualitative, Advisors Research Center
All About Us
The Data & Services team is a key differentiator for Mastercard providing cutting-edge services. Focused on big ideas and fast scaling, the agile team manages end-to-end solutions for a diverse global customer base using data-driven insights.
All About The Role
At the Advisors Research Center, you will lead custom research engagements that drive Mastercard's consulting projects, marketing strategies, and product innovations. You will scope, design, and execute qualitative research while synthesizing findings into actionable insights.
Your Responsibilities
- Lead primary research engagements from proposal to insights delivery.
- Design research approaches tailored to strategic business challenges using qualitative methods.
- Moderate interviews and focus groups and manage vendor relationships.
- Synthesize findings into compelling stories with actionable recommendations.
All About You
You are a passionate, skilled researcher with proven experience in managing custom research projects. With strong stakeholder engagement and communication skills, you can translate complex data into actionable insights. Experience in vendor management and people leadership is a plus.
Education & Skills
- 8-10+ years of experience in research, customer insights, or strategy consulting.
- Expertise in qualitative research methodologies including in-depth interviews, focus groups, and ethnography.
- Proficiency in Microsoft Office and familiarity with project management tools.
- Fluency in English; additional languages are advantageous.
Corporate Security Responsibility
Adhere to Mastercard’s security policies, ensuring confidentiality and integrity of information, report breaches, and complete mandatory security trainings.
Key skills/competency
- Qualitative Research
- Project Management
- Data Analysis
- Client Engagement
- Vendor Management
- Strategic Insights
- Consulting
- Leadership
- Communication
- Problem Solving
How to Get Hired at Mastercard
🎯 Tips for Getting Hired
- Research Mastercard's culture: Study their mission, innovations, and global impact.
- Customize your resume: Highlight qualitative research and leadership experience.
- Emphasize relevant skills: Showcase project management and data analysis expertise.
- Prepare for interviews: Practice stakeholder and client engagement stories.