Product Enablement - Standards & Governance @ Mastercard
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries. We support a wide range of digital payments, ensuring transactions are secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks deliver unique products and services.
Title And Summary
Product Enablement - Standards & Governance
Who is Mastercard?
Mastercard is a global technology company in the payments industry with a mission to connect and power an inclusive digital economy. We work with individuals, financial institutions, governments, and businesses to unlock their greatest potential.
Overview
The GCD&C Product Enablement team is the strategic bridge between Global Customer Delivery & Care and product organizations. The Standards & Governance function ensures quality, consistency, and compliance of deliverables across product verticals.
About The Role
In the role of Product Enablement - Standards & Governance, you will develop and implement frameworks, standards, and best practices to promote consistency, quality, and compliance. You will work collaboratively with internal and external stakeholders, drive the adoption of processes, and report on governance effectiveness.
Key Responsibilities
- Support design and implementation of governance frameworks and standards.
- Ensure compliance with established frameworks and standards.
- Collaborate with stakeholders to achieve common goals.
- Drive awareness and adoption of best practices.
- Regularly report on compliance and process maturity to leadership.
- Stay updated on industry trends to evolve governance practices.
About You
You are highly organized with expertise in process mapping and developing end-to-end process flows. You excel in facilitating workshops, collaborating across functions, and communicating effectively at all levels. Proactive and data-driven, you seek continuous improvement and have experience with Customer Delivery, CIS, or Customer Care operations, which is a strong advantage.
Corporate Security Responsibility
All activities involving access to Mastercard assets require adherence to security policies. You must guarantee confidentiality, report any breaches, and complete mandatory security trainings.
Key skills/competency
- governance
- standards
- framework
- compliance
- process mapping
- collaboration
- best practices
- workshops
- reporting
- digital payments
How to Get Hired at Mastercard
🎯 Tips for Getting Hired
- Research Mastercard's culture: Learn about their mission, values, and recent news.
- Tailor your resume: Highlight governance and process mapping skills.
- Showcase industry experience: Emphasize digital payments background.
- Prepare for workshops: Practice stakeholder communication examples.