Manager, Product Development

@ Mastercard

Our Purpose

Mastercard powers economies and empowers people in over 200 countries and territories. We support a wide range of digital payment choices, making transactions secure, simple, smart and accessible. Our technology, innovation, partnerships and networks combine to deliver unique products and services that help people, businesses and governments realize their potential.

Title And Summary

Manager, Product Development

Our Team

The Services team leads the design and development of innovative, real-time, data-driven products to address evolving risk and security needs. The Dispute Lifecycle Product Development Team focuses on enhancing the purchase journey, reducing disputes, and protecting against fraud.

The Opportunity

In this role, you will support the Dispute Lifecycle Product Development team in creating and developing innovative new products, services, and programs that support value added services and dispute resolution. You will collaborate with various product areas to deliver business requirements and ensure solutions align with business objectives. Responsibilities include leading business case development, partnering with engineering for agile development of core features, and participating in strategic initiatives with cross-functional stakeholders.

What are we looking for?

If you have experience taking platforms to market globally, a drive for protecting against fraud and reducing disputes, and enjoy collaborating with dynamic, cross-functional teams, this role might be for you.

The Role

• Analyze technology needs and strategic fit for dispute solutions.
• Lead business case development for new product deliverables.
• Support development of products and features for dispute lifecycle.
• Drive concept validation for new services and product enhancements.
• Partner with engineering and technical stakeholders to deliver roadmaps.
• Support business operations to ensure high platform availability.

All About You

You bring demonstrable experience in product design and development using Agile/SAFe, proven people leadership, and the ability to drive effective decision-making within business and technical teams. A solid understanding of e-commerce, payments processing, and fraud prevention is essential.

Corporate Security Responsibility

All individuals must abide by Mastercard’s security policies, ensure the confidentiality and integrity of accessed information, report any suspected breaches, and complete mandatory security trainings.

Key skills/competency

• Product Development
• Agile
• Innovation
• Fraud Prevention
• Dispute Resolution
• Strategic Planning
• Cross-functional Leadership
• Business Case Development
• Stakeholder Management
• Technical Collaboration