Lead Technical Program Manager
Mastercard · Pune Division, Maharashtra, India
- On site
- Full-time
- $150,000 / year
- Pune Division, Maharashtra, India
Job highlights
- Lead technical programs in Mastercard's Software Builders Experience.
- Drive engineering work through Scrum execution model.
- Manage complex, multi-disciplinary technical projects.
- Collaborate with stakeholders on requirements, risks, and schedules.
- Ensure timely delivery of high-quality software products.
About the role
About the Role
As a Lead Technical Program Manager in Mastercard Software Builders Experience, you will be working with Mastercard’s Engineering team for automated provisioning. These teams are responsible for developing best-of-breed capabilities to enable infrastructure requests across Mastercard and to automate infrastructure provisioning according to best practices.
Role Responsibilities
In this Lead Technical Program Manager role, you will conceptualize, rationalize, and drive multiple, simultaneous workstreams to deliver engineering work across the portfolio in our Scrum execution model. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.
Key Responsibilities and Expectations:
- Collaborate closely with Engineering Directors, Principals, and VPs, as well as Product Managers and other engineering teams to deliver high-quality products and features through the software project lifecycle (build, test, and release on time).
- Manage complex, technical, multi-disciplinary projects from start to finish.
- Partner with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional teams.
- Take ownership of release schedules and milestones, maintaining high velocity in a fast-paced environment.
- Present Release Demos in collaboration with Engineering Teams & Product Owners.
- Champion both "Building the Right Product" and "Building the Product Right."
- Prepare for Program Increment Planning (PI), validating and confirming scope of work completed in prior iterations/PIs against the scope for upcoming PIs.
- Track delivery progress at the product engineering team level, maintaining visibility on program scope delivery in ALM.
- Capture, assess, and track engineering team capacity.
- Lead iteration planning, facilitating feature and story sizing, and serving as a subject-matter expert to align the team on Agile/Scrum practices.
- Facilitate retrospectives, gathering input and driving team collaboration and continuous improvement.
- Coordinate and manage cross-team dependencies with internal Mastercard Software Builders Experience (MSBX) teams, external Mastercard teams, stakeholders, and Engineering leadership.
- Proactively track and mitigate risks and issues to resolution.
- Produce Bi-weekly status reports, encompassing both strategic initiatives and Business As Usual (BAU) scope of work.
Qualifications
- Over 7 years of experience managing multi-stakeholder programs in a global organization or equivalent.
- Demonstrated ability to operate with independence and autonomy.
- Proven experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, Kanban, etc.).
- Strong track record of data-driven decision-making and applying continuous improvement methodologies across teams.
- Excellent communication skills, capable of conveying information effectively to executives, peers, and staff with impact and authenticity.
- Demonstrated experience building relationships, partnering with, and influencing dependent teams while earning respect across the organization.
- Experience or knowledge with Jenkins, Bitbucket, Sonar, Artifactory, and/or common CI/CD pipelines.
- Expertise in Cloud Platform and Functionalities is a significant advantage.
- BS in Engineering, Computer Science, Project Management, or a related discipline.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Key skills/competency
- Technical Program Management
- Agile Methodologies
- Scrum Master
- Stakeholder Management
- Risk Management
- Release Management
- CI/CD Pipelines
- Cloud Platforms
- Software Development Lifecycle
- Cross-functional Collaboration
Skills & topics
- Lead Technical Program Manager
- Mastercard
- Technical Program Management
- Agile
- Scrum
- Software Development
- Project Management
- CI/CD
- Cloud
- Engineering Management
How to get hired
- Tailor your resume: Highlight your 7+ years of experience managing multi-stakeholder programs, agile delivery models, and CI/CD tools like Jenkins and Bitbucket to match Mastercard's requirements for Lead Technical Program Manager roles.
- Showcase technical acumen: Emphasize your experience with breaking down complex problems, data-driven decision-making, and continuous improvement methodologies. Mention any cloud platform expertise.
- Demonstrate leadership and collaboration: Provide examples of how you've successfully influenced dependent teams, managed cross-functional projects, and communicated effectively with executive leadership.
- Prepare for interviews: Be ready to discuss your experience with Scrum, risk mitigation, release management, and how you ensure both 'building the right product' and 'building the product right.'
Technical preparation
Review CI/CD tools: Jenkins, Bitbucket, Sonar, Artifactory.,Understand cloud platform functionalities.,Practice agile/Scrum ceremonies and planning.,Prepare to discuss technical project challenges.
Behavioral questions
Describe a complex technical project you managed.,How do you handle cross-functional dependencies?,Share an example of influencing stakeholders.,How do you ensure continuous improvement?
Frequently asked questions
- What are the key technical skills required for the Lead Technical Program Manager role at Mastercard?
- The Lead Technical Program Manager role at Mastercard requires a strong understanding of agile delivery models (Scrum, Kanban), experience with CI/CD pipelines (Jenkins, Bitbucket, Sonar, Artifactory), and the ability to manage complex, technical, multi-disciplinary projects. Experience with cloud platforms is highly beneficial.
- What is the expected experience level for a Lead Technical Program Manager at Mastercard?
- Mastercard typically looks for candidates with over 7 years of experience managing multi-stakeholder programs in a global organization for their Lead Technical Program Manager positions. Demonstrated autonomy and a proven track record in agile environments are also crucial.
- How does Mastercard approach project management and delivery for technical programs?
- Mastercard utilizes a Scrum execution model for technical programs. This involves iterative planning, feature and story sizing, facilitating retrospectives for continuous improvement, and managing cross-team dependencies to ensure the timely delivery of high-quality products.
- What kind of collaboration can I expect as a Lead Technical Program Manager at Mastercard?
- As a Lead Technical Program Manager, you will collaborate closely with Engineering Directors, Principals, VPs, Product Managers, and various engineering and stakeholder teams across the organization. Strong relationship-building and influencing skills are key.
- Does Mastercard offer opportunities for growth within technical program management?
- Mastercard emphasizes continuous improvement and empowering its employees. While specific growth paths vary, the Lead Technical Program Manager role offers significant exposure to complex projects and leadership opportunities, fostering professional development within the company.
- What is the importance of security for this Lead Technical Program Manager role at Mastercard?
- Information security is paramount at Mastercard. As an employee, you are expected to strictly abide by security policies, ensure the confidentiality and integrity of information, report any security violations, and complete mandatory security training.