Lead AI/DevOps Engineer
@ Mastercard

Hybrid
$215,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @mastercard.com
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Job Details

Our Purpose

Mastercard powers economies and empowers people in over 200 countries and territories worldwide. We deliver secure, simple, smart and accessible digital payment solutions to help individuals, businesses and governments realize their greatest potential.

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy by ensuring safe, simple, and accessible transactions. Our decency quotient (DQ) guides our culture and operational excellence across more than 210 countries, building a sustainable world of opportunity.

Overview

The LLM as a Service team is seeking a Lead AI/DevOps Engineer to drive customer experience strategy with constant innovation and problem-solving. The ideal candidate is passionate about customer journey, highly motivated, analytical and entrepreneurial.

The Role

  • Lead DevOps initiatives in on-prem environments.
  • Design, deploy, and manage scalable AI infrastructure using Kubernetes.
  • Develop proof-of-concept solutions for advanced AI use cases including model context protocols, LLMs, RAG, and agentic workflows.
  • Partner with security and governance teams to ensure compliance with enterprise policies.
  • Collaborate with infrastructure teams to optimize cloud resources for scalable, efficient, cost-effective AI workloads.
  • Engage directly with customer teams to gather requirements and deliver innovative solutions.

All About You

You should be proficient with DevOps tools such as Splunk, Dynatrace, Grafana, Prometheus, OpenShift Kubernetes, Docker, and Helm. Strong experience with Python is required; GoLang is a plus. You are customer-focused, an effective communicator, and possess a solution-oriented approach to problem-solving.

Corporate Security Responsibility

As part of Mastercard, you must abide by security policies, ensure confidentiality, report security breaches, and complete mandatory trainings.

Compensation & Benefits

The role offers competitive base salary with eligibility for bonuses or commissions. Benefits include comprehensive insurance packages, paid leaves, 401k match, fitness benefits, tuition reimbursement and more. Salary ranges vary by location, including New York City ($166,000 - $265,000 USD), Arlington, Boston, O'Fallon, Remote (California & New York), and San Francisco.

Key skills/competency

  • DevOps
  • Kubernetes
  • AI Infrastructure
  • Customer Experience
  • Python
  • Security Compliance
  • Cloud Optimization
  • Proof-of-Concept
  • Innovation
  • Agile Collaboration
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How to Get Hired at Mastercard

🎯 Tips for Getting Hired

  • Research Mastercard's culture: Study their mission and global impact.
  • Customize your resume: Highlight DevOps and AI experience.
  • Showcase technical skills: Emphasize Kubernetes and Python expertise.
  • Prepare for interviews: Practice scenario-based technical questions.
  • Follow application tips: Tailor your cover letter to role requirements.

📝 Interview Preparation Advice

Technical Preparation

Review Kubernetes deployment best practices.
Practice coding in Python.
Study Docker and container orchestration.
Understand cloud resources allocation.

Behavioral Questions

Describe a challenging DevOps project.
Explain a time you resolved customer issues.
Discuss collaboration with security teams.
Share examples of innovative problem-solving.

Frequently Asked Questions