Director, Technical Program Management

@ Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, Mastercard builds a sustainable economy where everyone can prosper, supporting secure, simple, smart, and accessible digital payments.

Who is Mastercard?

Mastercard is a global technology company in the payments industry dedicated to connecting and powering an inclusive digital economy through secure data, strategic partnerships, and innovative solutions.

Overview

The Ethoca team seeks a Director, Technical Program Management to drive customer experience strategy by managing complex programs, overseeing escalations, and leading cross-organizational initiatives with independence and clarity.

Role

• Operate independently in ambiguous situations.
• Bridge gaps across regions, architectures, and organizations.
• Manage escalations and oversee program delivery.
• Communicate clear updates to senior leadership.
• Simplify complex architectures and drive continuous improvements.
• Educate teams on agile, scrum, and CI/CD best practices.
• Establish effective reporting, resolve issues, and measure success.

All About You

Demonstrated ability to independently manage complex programs and drive strategic execution. You have strong expertise in scrum, agile processes, and CI/CD practices alongside exceptional communication skills. Your experience includes managing escalations, delivering large-scale projects, and simplifying complex architectures while building consensus across teams.

Corporate Security Responsibility

All individuals must abide by Mastercard’s security policies, ensure information confidentiality and integrity, and complete mandatory security trainings.

Key skills/competency

• Technical Program Management
• Scrum
• Agile
• CI/CD
• Escalation Management
• Cross-organizational Leadership
• Communication
• Process Improvement
• Consensus Building
• Strategic Execution