Director, Technical Program Management

@ Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper, providing secure, simple, smart and accessible digital payment solutions.

Who is Mastercard?

Mastercard is a global technology company in the payments industry, connecting and powering an inclusive digital economy by making transactions safe and accessible. With operations in over 210 countries and territories, Mastercard focuses on innovation, partnerships, and delivering unique products and services.

Overview

The Mastercard Ethoca team is seeking a Director, Technical Program Management to drive customer experience strategy, manage complex programs, and lead cross-organizational efforts with clarity and confidence.

Role

• Operate independently and address ambiguous areas with urgency.
• Bridge gaps between regions, architectures, and organizations.
• Manage escalations and oversee entire program delivery portfolios.
• Communicate confidently with senior leadership and provide timely updates.
• Simplify complex architectures, drive agile process improvements, and streamline integrations.
• Oversee cross-team execution and build consensus on key decisions.
• Define and measure success metrics to ensure focus on high-priority work.

All About You

You are an independent leader with expertise in scrum delivery, agile processes, and CI/CD practices. You excel in managing complex programs, resolving escalated issues, and communicating complex matters with clarity. Your ability to simplify complexities and drive continuous improvements is essential in leading strategic delivery efforts.

Corporate Security Responsibility

• Adhere to Mastercard’s security policies and ensure information confidentiality.
• Report any suspected security breaches promptly.
• Complete mandatory security trainings as required.

Key skills/competency

Technical Program Management, Agile, CI/CD, Scrum, Strategic Execution, Cross-Organizational Leadership, Communication, Process Improvement, Escalation Management, Consensus Building