Director, Account Management, Digital Platforms

Director, Account Management, Digital Platforms

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Imagine rolling up your sleeves with some of the world’s leading technology companies to create innovative, differentiated products and solutions that shape the future of commerce. The Digital Platforms team is responsible for cultivating and managing Mastercard’s strategic partnerships with key players across the digital payments ecosystem. We enable the biggest names in tech, e-commerce, and financial services to build best-in-class solutions leveraging Mastercard technology and to deliver them at scale – solving real world problems for our partners and their customers.

Role Description

We’re looking for a motivated individual to join our fast-paced, strategic team to manage and grow relationships with key global partners. This individual will enable our customers’ success by increasing the adoption of Mastercard products and services. This individual will be at the forefront of payment and financial services innovation delivering impactful and industry-leading capabilities to the market in collaboration with our partners. In this high-profile, customer-facing position you will:

• Be a key team member responsible for one or more of Mastercard’s global partnerships with leading technology companies.
• Lead the day-to-day customer relationship including building and enhancing relationships with key stakeholders.
• Help drive Mastercard’s go-to-market strategy with your partners across all Mastercard products and services.
• Identify new opportunities to expand our partnerships and evaluate and assess impact of these potential opportunities.
• Co-innovate with partners to build new product propositions through close collaboration with Mastercard product development and innovation teams.
• Help represent your customers’ and the market perspective internally at Mastercard.
• Help lead all aspects of customer engagement and proposals (including crafting compelling RFP responses) and deal development (including business case development, commercial terms structuring, negotiations, and legal contracting) in close collaboration with key business partners (e.g., finance, legal, product, engineering) and regional teams.

Candidate Profile

You will enjoy engaging with internal and external stakeholders in matrixed organizations to get things done—if there’s a hurdle, you know what levers to pull to work around it. You’re a relationship builder and create trust internally and externally. You consistently exhibit sound business judgment with established strategic/conceptual thinking and strategic planning skills. You have a passion for understanding how products, tools, and solutions work. While you might not be an engineer, you’re endlessly curious as to how solutions function. Given the scope of your work, exceptional project management and organizational skills are essential. You have experience in deal development and can manage and lead a deal process end-to-end. You have strong executive-level communication skills. You’re a data-driven, strategic thinker with financial acumen; and a deep curiosity that inspires you to deep dive on complex topics and unstructured problems to deliver creative solutions. You have a broad knowledge of the payments industry and interest and knowledge of the latest trends in digital payments, crypto/blockchain, gaming/metaverse, and open banking. A Bachelor’s degree is required, and an Advanced degree is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard Benefits & Compensation

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full-time employees generally include: insurance (medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (16 weeks of new parent leave, up to 20 days bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time, and 5 personal days (pro-rated based on hire date); 10 annual paid U.S. observed holidays; a 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges:

• San Francisco, California: $190,000 - $304,000 USD
• New York City, New York: $190,000 - $304,000 USD

Key Skills/Competency

• Account Management
• Strategic Partnerships
• Digital Payments Ecosystem
• Go-to-Market Strategy
• Deal Development
• Relationship Management
• Product Adoption
• Financial Services Innovation
• Business Judgment
• Project Management