Customer Success Manager, Dynamic Yield

@ Mastercard

Our Purpose

Mastercard powers economies and empowers people in over 200 countries. We support secure, simple, smart and accessible digital payments, and offer technology and innovation that helps people, businesses, and governments realize their greatest potential.

Title And Summary

The role of Customer Success Manager, Dynamic Yield is critical for bridging our sophisticated software with client satisfaction. In this position, you will help clients operationalize onsite testing and personalization, ensuring that they achieve their business goals.

Role

• Help clients operationalize onsite testing and personalization best practices.
• Evangelize DY solution adoption to achieve high customer satisfaction.
• Review program status via client calls, web presentations, or onsite meetings.
• Serve as the primary contact for client personalization programs.
• Consult on product features, functionality, and onboarding best practices.
• Analyze data and propose value-driving recommendations.

About You

You should have experience in digital marketing best practices, website conversion tactics, and program management. Expertise in digital analytics (Adobe Analytics, Google Analytics, A/B testing tools) is essential. You must be a creative and critical thinker with excellent communication and project management skills, capable of adapting to an ambiguous environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets require adherence to strict security policies. You must ensure confidentiality and integrity of information, report any security breaches, and complete mandatory security trainings.

Key skills/competency

• Customer Success
• Digital Marketing
• Program Management
• Onsite Testing
• Personalization
• Data Analysis
• Communication
• Project Management
• Client Engagement
• Security Compliance