Content Strategy Analyst II

Content Strategy Analyst II at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Summary

Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview

This position supports the creation, delivery, and maintenance of technical documentation that supports Mastercard products and services.

Role

• Collaborate with cross-functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
• Accountable for the successful completion of high-quality projects within the technical writing function
• Ensure the documentation aligns with the CS&D writing standards
• Manage the review lifecycle and address input and feedback received from internal business partners and external customers
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, for content creation and editing
• Use screen capture and graphic tools to add visuals to your document
• Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
• Leverage AI tools to enhance productivity as per company guidelines
• Demonstrate the following Mastercard Way principles and Behaviors:
• Create value for our customers, partners, and colleagues
• Grow together to achieve our goals
• Move fast on what matters most for our customers and Mastercard

All About You

• 1-8 years of technical writing experience
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Technologically savvy, with a process improvement mindset
• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
• Ability to identify process improvement opportunities
• Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
• Basic working understanding of content localization
• Ability to work independently including the ability to problem solve and troubleshoot
• Experience with Microsoft Office products
• Experience with content management system (CMS) and other authoring tools, such as Ixiasoft, Oxygen, xMetal, Visual Studio Code
• Basic understanding of DITA/XML, HTML, and PDF
• Experience with MSTP/Chicago/any other technical publication guidelines
• API specification documentation experience is a plus
• Understand usage of generative AI to enhance productivity, create content drafts, or refine existing documentation, and stay current on how these technologies impact content strategy

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Key skills/competency

• Technical writing
• Content strategy
• XML authoring
• DITA
• Markdown
• Content Management Systems (CMS)
• API documentation
• Cross-functional collaboration
• Information architecture
• Generative AI