Analyst, Total Rewards

About Mastercard

Mastercard is a global technology company in the payments industry, empowering people in over 200 countries and territories. Our mission is to connect and power an inclusive, digital economy where everyone can prosper through secure, simple, smart, and accessible transactions. We leverage technology, innovation, partnerships, and networks to deliver products and services that help individuals, financial institutions, governments, and businesses reach their full potential. Mastercard's culture is driven by our "decency quotient" (DQ), fostering a sustainable world that unlocks priceless possibilities for all.

The Opportunity: Analyst, Total Rewards

As an Analyst, Total Rewards, you will be instrumental in supporting the delivery and administration of Mastercard's comprehensive benefits and wellbeing programs across Canada, Puerto Rico, and the United States. This role focuses on managing the operational and administrative aspects of North America benefits plans. You will collaborate closely with key stakeholders, including the GBSC (Global Business Solutions Center), Payroll, TPRM (Third Party Risk Management), People & Capability Technology, and Legal teams, to ensure all programs are executed accurately, compliantly, and punctually. This position offers an exciting opportunity to make a significant impact within Mastercard’s growing Total Rewards team.

Key Responsibilities

• Deliver end-to-end benefit programs for Canada and Puerto Rico, and provide support for select U.S. programs such as Core Life Insurance, AD&D, BTA, Personal/Excess Liability, Long Term Care, Executive Health Physicals, Corporate Athletic Program, Fitness Reimbursement, Critical Illness, Hospital Indemnity, ID Theft & Legal, Auto & Home, Short and Long Term Disability.
• Manage relationships with various benefit vendors, covering onboarding, continuous performance monitoring, and coordination with Third Party Risk Management.
• Partner with GBSC HR to facilitate ongoing program administration, ensuring the smooth and timely delivery of local benefits programs.
• Provide critical analytical support for Benefits Delivery initiatives, cyclical processes, and ad hoc requests across the North America region.
• Support the creation and distribution of benefits communications, including drafting, editing, preparing distribution lists, and executing delivery.
• Draft and edit content for Mastercard’s internal intranet site, submitting updates to maintain accurate and easily accessible benefits information.
• Respond to escalated employee inquiries from GBSC with clarity, empathy, and accuracy, resolving issues effectively.
• Support Third Party Risk Management (TPRM) activities and collaborate with the TPRM team to address and resolve any open compliance issues.
• Mediate claim issues between employees and vendors, escalating concerns appropriately to ensure timely resolution.
• Maintain and update benefits-related data and tables within Mastercard’s HR systems and databases.
• Assist actively with the implementation of new benefits tools, technology, or processes to enhance efficiency.
• Review and negotiate vendor contracts in partnership with your leader, the Sourcing team, and Legal teams.

Experience & Skills Required

• Demonstrated experience in benefits operations and delivery, including the effective management of third-party providers and contract administration.
• Strong technical aptitude, particularly with advanced proficiency in PowerPoint and Excel; prior experience with HRIS systems and benefits databases is essential.
• Proven ability to handle complex employee inquiries with exceptional accuracy, clarity, and timeliness.
• Ability to maintain strict confidentiality regarding sensitive information.
• Strong team orientation, fostering a collaborative and supportive working style.
• Capacity to collate, interpret, and analyze diverse benefits data effectively.
• Experience working within a global or matrixed organizational structure.
• Excellent organizational, written, and verbal communication skills.
• Strong analytical and problem-solving capabilities, enabling effective issue resolution.

Corporate Security Responsibility

Every individual working for, or on behalf of, Mastercard is responsible for upholding information security. All activities involving access to Mastercard assets, information, and networks carry an inherent risk. Therefore, the successful candidate must: abide by Mastercard’s security policies and practices; ensure the confidentiality and integrity of the information being accessed; report any suspected information security violation or breach; and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Key Skills/Competency

• Benefits Administration
• Vendor Management
• HRIS Systems
• Data Analysis
• Contract Negotiation
• Compliance Management
• Employee Relations
• Microsoft Excel (Advanced)
• Communication Skills
• Confidentiality