Client Success Manager, Pharma Sponsors (Oncology Trials)
Massive Bio · California, United States
- Hybrid
- Full-time
- $100,000 / year
- California, United States
Tailored resume — keyword-matched to this role.
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Job highlights
- Manage biopharma sponsor relationships for oncology trials.
- Serve as primary client contact and drive satisfaction.
- Translate sponsor needs into cross-functional delivery plans.
- Prepare progress reports and maintain account data.
- Support account renewals and demonstrate delivered value.
About the role
About Massive Bio
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
About The Role
As a Client Success Manager, you will be the primary point of contact for a portfolio of biopharma sponsors who partner with Massive Bio to enroll patients in their oncology clinical trials. You will manage these client relationships, lead recurring calls and business reviews, and ensure their needs are met on time and to a high standard.
Working cross-functionally with Clinical Operations, Provider Engagement, and Marketing, you will translate sponsor requirements into clear delivery plans, prepare progress reports and dashboards, and keep clients informed on the status of their trials.
Key Responsibilities
- Manage a portfolio of biopharma sponsor accounts, leading recurring calls, business reviews, and ad-hoc requests; keep agendas, notes, and action items current.
- Serve as the primary point of contact for sponsor requests, responding promptly and escalating or acting decisively to ensure satisfaction.
- Translate sponsor goals into cross-functional delivery plans across Clinical Operations, Provider Engagement, and Marketing.
- Prepare accurate, audit-ready reports, dashboards, and presentations for regular reviews, and keep account data current in the CRM.
- Partner with Clinical Operations to surface quality and delivery signals that affect sponsor satisfaction, and advocate for improvements.
- Support account renewals by tracking milestones and demonstrating the value delivered.
What we're looking for
- 3–7 years in a sponsor- or client-facing role in healthcare or life sciences, where you owned the client relationship directly, acting as the primary point of contact and accountable for the client's satisfaction and outcomes, not solely for internal execution.
- Proven ability to lead client meetings and business reviews, manage expectations, and drive cross-functional teams to deliver on commitments.
- Strong executive presence and communication, including fluent English, handling urgent questions in real time and writing clear, precise follow-ups.
- High sense of ownership, responsiveness, and attention to detail, with strong reporting skills (CRM, Excel, Slides).
- Bachelor's degree, or equivalent practical experience.
Nice to have
- Familiarity with the oncology clinical trial and patient-enrollment process (strongly preferred).
- Experience at a patient-recruitment, enrollment, or services vendor that supports pharma/biopharma sponsors.
- A degree or background in a life sciences field (Medicine, Nursing, Biology, Pharmacology, Engineering).
- Awareness of healthcare privacy regulations (HIPAA/GDPR).
Key skills/competency
- Client Relationship Management
- Oncology Clinical Trials
- Pharmaceutical Sponsors
- AI-Powered Precision Medicine
- Cross-functional Collaboration
- Reporting and Dashboards
- CRM Management
- Account Management
- Life Sciences
- Patient Enrollment
Skills & topics
- Client Success Manager
- Oncology Trials
- Pharma Sponsors
- Clinical Trials
- Life Sciences
- Account Management
- Client Relationship Management
- Healthcare
- AI
- Precision Medicine
How to get hired
- Tailor your resume: Highlight experience in client-facing roles within healthcare or life sciences, specifically mentioning oncology trials and sponsor management.
- Showcase your skills: Emphasize your ability to lead client meetings, manage expectations, and drive cross-functional teams, using keywords from the job description.
- Prepare for interviews: Be ready to discuss your experience with reporting, CRM tools, and handling urgent client requests, demonstrating strong communication and ownership.
- Research Massive Bio: Understand their AI-powered precision medicine platform and commitment to patient access to clinical trials.
- Highlight relevant experience: If you have experience with patient-recruitment vendors or a life sciences degree, be sure to include it.
Technical preparation
Master CRM, Excel, and presentation software.,Practice reporting and dashboard creation.,Familiarize with oncology trial enrollment.,Understand HIPAA/GDPR regulations.
Behavioral questions
Describe a time you managed a difficult client.,How do you handle urgent client requests?,How do you translate client needs into action?,Share an example of demonstrating ownership.
Frequently asked questions
- What is the primary responsibility of a Client Success Manager at Massive Bio?
- The primary responsibility of a Client Success Manager at Massive Bio is to serve as the main point of contact for biopharma sponsors, managing their relationships and ensuring their needs related to oncology clinical trials are met.
- What kind of experience is required for the Client Success Manager role at Massive Bio?
- The role requires 3-7 years in a client-facing position within healthcare or life sciences, with direct accountability for client satisfaction and outcomes, particularly in managing relationships with sponsors.
- Is experience with oncology clinical trials a must for this role?
- While not strictly required, familiarity with the oncology clinical trial and patient-enrollment process is strongly preferred and would be a significant advantage for candidates applying for the Client Success Manager position.
- How does Massive Bio use technology in its operations?
- Massive Bio utilizes a proprietary AI-powered precision medicine platform to transform how cancer patients discover and access clinical trials, aiming to eliminate barriers and accelerate drug development.
- What are the key skills for a Client Success Manager at Massive Bio?
- Key skills include strong client relationship management, executive presence, clear communication, reporting abilities (CRM, Excel, Slides), attention to detail, and the capacity to lead client meetings and drive cross-functional teams.
- Does Massive Bio support remote work for the Client Success Manager role?
- The job description states the company is headquartered in the US and operates globally, but does not explicitly mention remote work for this specific role. It's best to inquire about work arrangements during the application process.
- What kind of background is considered beneficial for this role?
- A degree or background in a life sciences field (Medicine, Nursing, Biology, Pharmacology, Engineering) is considered a plus, as is experience with patient-recruitment or enrollment vendors supporting pharma/biopharma sponsors.