Client Success Manager, Pharma Sponsors (Oncology Trials)
Massive Bio · Michigan, United States
- Hybrid
- Full-time
- $100,000 / year
- Michigan, United States
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Job highlights
- Manage biopharma sponsor accounts for oncology trials.
- Serve as the main client point of contact.
- Translate sponsor goals into delivery plans.
- Prepare reports and track account data.
- Support account renewals and demonstrate value.
About the role
About Massive Bio
Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.
Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.
About The Role
As a Client Success Manager, you will be the primary point of contact for a portfolio of biopharma sponsors who partner with Massive Bio to enroll patients in their oncology clinical trials. You will manage these client relationships, lead recurring calls and business reviews, and ensure their needs are met on time and to a high standard.
Working cross-functionally with Clinical Operations, Provider Engagement, and Marketing, you will translate sponsor requirements into clear delivery plans, prepare progress reports and dashboards, and keep clients informed on the status of their trials.
Key Responsibilities
- Manage a portfolio of biopharma sponsor accounts, leading recurring calls, business reviews, and ad-hoc requests; keep agendas, notes, and action items current.
- Serve as the primary point of contact for sponsor requests, responding promptly and escalating or acting decisively to ensure satisfaction.
- Translate sponsor goals into cross-functional delivery plans across Clinical Operations, Provider Engagement, and Marketing.
- Prepare accurate, audit-ready reports, dashboards, and presentations for regular reviews, and keep account data current in the CRM.
- Partner with Clinical Operations to surface quality and delivery signals that affect sponsor satisfaction, and advocate for improvements.
- Support account renewals by tracking milestones and demonstrating the value delivered.
What we're looking for
- 3–7 years in a sponsor- or client-facing role in healthcare or life sciences, where you owned the client relationship directly, acting as the primary point of contact and accountable for the client's satisfaction and outcomes, not solely for internal execution.
- Proven ability to lead client meetings and business reviews, manage expectations, and drive cross-functional teams to deliver on commitments.
- Strong executive presence and communication, including fluent English , handling urgent questions in real time and writing clear, precise follow-ups.
- High sense of ownership, responsiveness, and attention to detail, with strong reporting skills (CRM, Excel, Slides).
- Bachelor's degree, or equivalent practical experience.
Nice to have
- Familiarity with the oncology clinical trial and patient-enrollment process (strongly preferred).
- Experience at a patient-recruitment, enrollment, or services vendor that supports pharma/biopharma sponsors.
- A degree or background in a life sciences field (Medicine, Nursing, Biology, Pharmacology, Engineering).
- Awareness of healthcare privacy regulations (HIPAA/GDPR).
Key skills/competency
- Client Relationship Management
- Account Management
- Clinical Trials
- Oncology
- Pharmaceutical Industry
- Patient Enrollment
- AI Platform
- Life Sciences
- Healthcare
- Business Development
Skills & topics
- Client Success Manager
- Oncology Clinical Trials
- Pharma Sponsors
- Biopharma
- AI Platform
- Precision Medicine
- Patient Enrollment
- Life Sciences
- Healthcare
- Account Management
How to get hired
- Tailor your resume: Highlight experience in client-facing roles within healthcare or life sciences, emphasizing oncology trials and sponsor management.
- Showcase client relationship skills: Detail your ability to lead meetings, manage expectations, and drive cross-functional teams.
- Emphasize your technical proficiency: Mention your experience with CRM systems, Excel, and presentation software.
- Demonstrate understanding of oncology trials: If applicable, clearly state your familiarity with the oncology clinical trial and patient-enrollment process.
- Prepare for behavioral questions: Be ready to discuss your ownership, responsiveness, and attention to detail.
Technical preparation
Master CRM system functionalities and reporting.,Practice creating clear data dashboards and reports.,Familiarize with clinical trial enrollment processes.,Review oncology and precision medicine advancements.
Behavioral questions
Describe a time you managed a difficult client.,How do you prioritize competing client demands?,Tell me about driving cross-functional team success.,How do you demonstrate ownership and attention to detail?
Frequently asked questions
- What is the primary focus of the Client Success Manager role at Massive Bio?
- The Client Success Manager at Massive Bio is primarily responsible for managing relationships with biopharma sponsors, ensuring their needs are met for oncology clinical trial patient enrollment, and acting as the main point of contact for their accounts.
- What industry experience is most valued for this Client Success Manager position?
- Massive Bio highly values experience in a sponsor- or client-facing role within the healthcare or life sciences sectors. Familiarity with oncology clinical trials and patient enrollment processes is strongly preferred.
- How does Massive Bio leverage technology in its operations?
- Massive Bio utilizes a proprietary AI-powered precision medicine platform to transform how cancer patients discover and access clinical trials globally, aiming to eliminate barriers to enrollment.
- What are the key responsibilities of a Client Success Manager at Massive Bio?
- Key responsibilities include managing sponsor accounts, leading client meetings and business reviews, translating sponsor goals into delivery plans, preparing reports, and supporting account renewals.
- What skills are essential for success in this Client Success Manager role?
- Essential skills include strong client relationship management, excellent communication and executive presence, cross-functional team leadership, attention to detail, and proficiency with CRM, Excel, and presentation tools.
- Is experience with oncology trials a strict requirement for the Client Success Manager role?
- While not a strict requirement, familiarity with the oncology clinical trial and patient-enrollment process is strongly preferred, indicating its significant importance for success in this role.
- What is the career growth potential for a Client Success Manager at Massive Bio?
- As Massive Bio scales globally and works with leading pharmaceutical companies, a Client Success Manager can expect opportunities to grow their client portfolio, take on more complex accounts, and contribute to the company's mission of equitable access to cancer treatments.