Service Line Resource Technician

@ Mass General Brigham

Service Line Resource Technician at Mass General Brigham

The Service Line Resource Technician role at Mass General Brigham supports peri-operative services by ensuring that surgical supplies and equipment are delivered, maintained, and kept sterile for optimal patient care. This role is integral within the Central Sterile Processing Services (CSPS) department at Massachusetts General Hospital.

Essential Functions

• Retrieve and deliver requested supplies to team
• Develop expertise in instruments and specialty supplies
• Handle workloads under stressful conditions
• Assist others when needed
• Perform package integrity checks and maintain sterile items
• Collect unused surgical supplies and return them to stock
• Supplement case pick process as necessary

Qualifications

• High School Diploma or Equivalent required
• 1-2 years customer service experience preferred
• OR/Sterile processing experience (0-1 year) preferred
• Exceptional customer service and problem solving skills
• Proficiency in MS Office; EPIC and SPM knowledge is a plus

Benefits & Additional Details

This role offers full benefits starting day one including Medical, Dental, and Vision insurance, tuition reimbursement, subsidized MBTA pass, employee perks, child care resources, and retirement plans.

Physical Requirements

The role requires frequent standing, walking, lifting up to 35lbs (with device), and various physical movements.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer committed to diversity and providing reasonable accommodations.

Key skills/competency

• Sterile processing
• Customer service
• Supply management
• Medical terminology
• Problem-solving
• Team support
• Attention to detail
• Physical stamina
• MS Office
• EPIC/SPM familiarity