Assistant Manager - Operations
Mashreq Corporate & Investment Banking Group · Bengaluru, Karnataka, India
- On site
- Full-time
- AED 150,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage banking operations and enhance service delivery.
- Implement automation and digitalization for process improvement.
- Analyze and resolve operational issues and customer concerns.
- Develop dashboards and track key operational metrics.
- Collaborate with teams to minimize errors and losses.
About the role
Operations Assistant Manager
Mashreq Corporate & Investment Banking Group is seeking an Operations Assistant Manager to drive process improvements and enhance customer service within their operations team.
Key Responsibilities
- Develop service-oriented dashboards to track queries and propose solutions for reducing manual handling.
- Create a system for quickly identifying queries stemming from processing errors, escalating them to the Department Head, and collaborating with operations and client services to minimize customer impact and losses.
- Share insights on errors and knowledge gaps with line managers and Division Heads to prevent recurring service issues.
- Lead End-to-End (E2E) process improvements through automation and digitalization initiatives.
- Serve as the primary point of contact for all queries, complaints, and concerns.
- Conduct critical analysis of issues related to errors, delays, and Service Level Agreement (SLA) breaches, recommending permanent solutions.
- Support the design of solutions to address issues identified during Quality Check and MIS report generation, ensuring fast-track implementation.
- Periodically review and improve inter-group and intra-group SLAs in alignment with automated solutions.
Qualifications and Skills
- Graduate degree with 7-8 years of diversified experience in banking operations, covering a broad range of banking products and services.
- Proficiency in banking processes and systems.
- Strong analytical, communication, and presentation skills.
- Awareness of Compliance, Anti-Money Laundering (AML), and Regulatory Requirements.
- Familiarity with in-house operating systems.
- Good computer skills and process understanding.
- Effective decision-making and conflict-handling abilities.
Key Skills/Competency
- Operations Management
- Process Improvement
- Automation
- Digitalization
- Banking Operations
- SLA Management
- Data Analysis
- Customer Service
- Problem Solving
- Compliance
Skills & topics
- Operations Management
- Banking Operations
- Process Improvement
- Automation
- Digitalization
- SLA Management
- Data Analysis
- Customer Service
- Problem Solving
- Compliance
- AML
- Regulatory Requirements
- Banking Products
- Banking Systems
- Analytical Skills
- Communication Skills
- Presentation Skills
- Decision Making
- Conflict Handling
- Management
How to get hired
- Tailor your resume: Highlight your 7-8 years of diversified banking operations experience, specific product knowledge, and system familiarity.
- Showcase analytical skills: Emphasize your experience in critical analysis, problem-solving, and developing actionable solutions for process improvement and error reduction.
- Demonstrate leadership potential: Detail your experience in managing processes, collaborating with cross-functional teams (operations, client services), and driving automation initiatives.
- Research Mashreq's values: Understand their commitment to innovation and customer service, and align your application to these core principles.
- Prepare for behavioral questions: Be ready to discuss your decision-making, conflict-handling, and presentation skills, providing specific examples from your banking career.
Technical preparation
Master banking process flows and system integrations.,Practice creating dashboards with BI tools.,Study automation tools and RPA concepts.,Review regulatory and compliance frameworks.
Behavioral questions
Describe a complex operational issue you resolved.,How do you handle conflicting priorities?,Give an example of improving a process.,How do you communicate complex information?
Frequently asked questions
- What specific banking products and services should I highlight for the Operations Assistant Manager role at Mashreq?
- For the Operations Assistant Manager position at Mashreq, it's beneficial to highlight experience with a wide range of banking products and services. This includes retail banking, corporate banking, investment banking products, trade finance, treasury operations, and payment systems. Demonstrating a comprehensive understanding of these areas will showcase your diversified experience as required.
- How can I best demonstrate my analytical and problem-solving skills for the Operations Assistant Manager job at Mashreq?
- To showcase your analytical and problem-solving skills for the Operations Assistant Manager role at Mashreq, focus on quantifying your achievements. Provide examples where you identified root causes of operational issues, developed data-driven solutions, and implemented them to reduce errors, improve efficiency, or minimize customer impact. Mention specific metrics or KPIs you improved through your analytical efforts.
- What are the key automation and digitalization initiatives expected for an Operations Assistant Manager at Mashreq?
- As an Operations Assistant Manager at Mashreq, key automation and digitalization initiatives would likely involve streamlining repetitive tasks, enhancing data processing accuracy, and improving customer self-service options. This could include implementing workflow automation tools, leveraging AI for query management, digitizing document processing, and optimizing digital banking platforms to improve End-to-End (E2E) processes and SLAs.
- What does 'conversant with the in-house various operating systems' mean for the Operations Assistant Manager role at Mashreq?
- For the Operations Assistant Manager role at Mashreq, 'conversant with in-house various operating systems' means you should be comfortable learning and using the specific banking software and platforms that Mashreq utilizes for its daily operations. While you might not know them all beforehand, it implies a strong aptitude for quickly adapting to new systems and understanding how they integrate within the banking environment.
- How important are Compliance, AML, and Regulatory Requirements for the Operations Assistant Manager position at Mashreq?
- Compliance, AML, and Regulatory Requirements are critically important for the Operations Assistant Manager position at Mashreq. Adherence to these regulations ensures the bank operates legally and ethically, mitigating risks of fines and reputational damage. Your role will involve understanding these requirements and ensuring operational processes comply with them, potentially by identifying gaps and recommending improvements.