Senior Manager - Digital Transformation Strategy

Senior Manager - Digital Transformation Strategy

We are seeking a talented individual to join our India Digital team at Marsh Business and Client Services function. This role will be based in Mumbai while requiring traveling across cities for client and internal meetings. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is a fantastic opportunity to drive the digital agenda for one of the world’s leading Insurance Broker, across our Specialty, Corporate & Risk Management businesses. You will be responsible for working closely with regional and global digital teams to understand the various digital offerings which need to be marketed and rolled out for Marsh clients in India. You will work closely with our brokers and client teams for driving better client outcomes and greater efficiency through deployment of digital technology.

Key Responsibilities

• Partner with multiple digital teams across Marsh to understand our digital value proposition, thereby building compelling value propositions for Indian clients.
• Collaborate with relevant business stakeholders to understand their focus areas and client needs, using these insights to design and tailor fit-for-purpose digital campaigns that support the business and align with the overall digital marketing strategy.
• Build compelling marketing propositions and plans that help drive adoption of digital solutions.
• Work closely with cross-functional teams to leverage all aspects of the digital agenda to enable enhanced client/prospect engagement, enhancing UX and engagement levels across tools, thus delivering an impactful client journey.
• Drive internal digital and AI initiatives targeted towards colleague adoption of digital and AI tools.
• Foster collaboration across various cross-functional teams, regionally and globally, ensuring successful outcomes.
• Actively engage key internal stakeholders, including client executive teams, to create advocates, generate engagement, and amplify campaign activity, ensuring strategic alignment with Go-to-Market strategies, sales materials, and Request for Proposal language to drive commercial success.
• Monitor and communicate progress against digital goals at both client and campaign levels.
• Build awareness and understanding of the wider marketplace to identify opportunities for timely and topical initiatives on digital and AI.
• Responsible for supporting the business in creating and updating digital value propositions and product and solutions collateral.

What you need to have:

• Minimum 15 years’ overall experience.
• Experience working in a medium to large, complex, and matrixed environment, collaborating with a wide variety of stakeholders to develop and execute digital and communications strategies, campaigns, and tactics.
• Extensive experience in the roll-out of digital tools, digital analytics, and proving ROI, enabling maximized commercial success.
• Significant stakeholder management experience with gravitas and credibility.
• Team-oriented and highly motivated self-starter with a proven track record for collaboration within and across teams.
• Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent to transform ways of working.

What makes you stand out:

• Comfortable managing multiple complex stakeholder groups to support the delivery of results.
• Digital literate, with a good understanding and track record of implementing new digital tools.
• Ability to understand, tailor, and communicate complex business, legal, and technical issues for various audiences.
• Proven ability to build a team without direct reporting lines through coaching, credibility, and leadership.
• Proven ability to serve as a trusted and influential advisor and counselor to senior executives, cultivating meaningful relationships with senior leaders and individuals of influence.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Key skills/competency

• Digital Transformation
• Digital Strategy
• Client Experience
• Stakeholder Management
• Digital Marketing
• AI Initiatives
• ROI Analysis
• Change Management
• Leadership
• Business Development