Front Desk Agent
Marriott International
Job Overview
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Job Description
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Front Desk Agents will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Front Desk Agents – to get it right for our guests and our business each and every time.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Key skills/competency
- Guest Experience
- Customer Service
- Front Office Operations
- Communication Skills
- Problem-Solving
- Attention to Detail
- Hospitality Software (PMS)
- Local Area Knowledge
- Teamwork
- Conflict Resolution
How to Get Hired at Marriott International
- Research Marriott International's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor, focusing on luxury hospitality at St. Regis.
- Tailor your resume for guest experience: Customize your resume to highlight customer service skills, attention to detail, and any experience creating positive guest interactions, aligning with the Front Desk Agent role at Marriott.
- Prepare for behavioral interviews: Practice answering questions using the STAR method, focusing on situations where you demonstrated proactive guest service, problem-solving, and professionalism within a hospitality setting.
- Demonstrate local knowledge and enthusiasm: Showcase your familiarity with Riyadh and genuine passion for luxury hospitality and providing exceptional service during your interview at The St. Regis Riyadh.
- Highlight communication and poise: Emphasize your ability to communicate clearly and maintain a professional demeanor, critical for a Front Desk Agent interacting with diverse guests at Marriott International.
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