Director of Beverage
Marriott International · Orlando, FL
- On site
- Full-time
- $99,000 / year
- Orlando, FL
Job highlights
- Manage daily beverage operations and staff.
- Oversee restaurant, bar, and room service beverages.
- Drive revenue and guest satisfaction.
- Lead and develop food and beverage team.
- Ensure exceptional customer service standards.
About the role
Job Summary
Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all beverage operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.Candidate Profile
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Core Work Activities
Managing Beverage Operations and Driving Revenue
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures staff understands local, state and Federal liquor laws.
- Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.
- Implements new concepts and promotions for the restaurant outlets and bar/Lounge.
- Benchmarks the competition and is aware of competitive promotions and strategies.
- Ensures all employees understand and comply with loss prevention policies to prevent accidents and control costs.
- Participates in the development of department's capital expenditure goals and manages projects as needed.
Leading Food and Beverage Team
- Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.
- Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concern.
- Ensures employees are treated fairly and equitably.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Observes service behaviors of employees and provides feedback to individuals and or managers.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Conducting Human Resource Activities
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Uses all available on the job training tools for employees.
- Administers the performance appraisal process for direct report managers.
- Brings issues to the attention of Human Resources as necessary.
- Ensures property policies are administered fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Ensures self and direct report managers attend appropriate core training classes.
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
Equal Opportunity Employer Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.About Marriott Hotels
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we pride ourselves on welcoming you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.About JW Marriott
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Key skills/competency
- Beverage Operations Management
- Revenue Driving Strategies
- Food and Beverage Policies
- Liquor Laws Compliance
- Cash and Liquor Control
- New Concept Implementation
- Competitive Analysis
- Loss Prevention
- Team Leadership
- Customer Service Excellence
Skills & topics
- Director of Beverage
- Beverage Management
- Hospitality Management
- Food and Beverage
- Revenue Management
- Team Leadership
- Customer Service
- Operations Management
- Bar Management
- Restaurant Management
- Marriott
- JW Marriott
- Orlando
- Culinary
- Hotel Management
How to get hired
- Tailor your resume: Highlight your beverage management experience and leadership skills relevant to Marriott International.
- Showcase hospitality expertise: Emphasize your understanding of guest service and team development in the hospitality sector.
- Quantify achievements: Use data to demonstrate your success in revenue generation, cost control, and staff management.
- Prepare for behavioral questions: Be ready to discuss your leadership style, problem-solving abilities, and customer service philosophy.
- Research Marriott's values: Align your application with Marriott's commitment to equal opportunity and associate well-being.
Technical preparation
Master beverage inventory control systems.,Understand profit and loss statements.,Study wine, spirits, and beer knowledge.,Practice scheduling and labor cost management.
Behavioral questions
Describe leading a high-performing beverage team.,How do you handle difficult guest complaints?,Share an experience driving beverage sales.,How do you ensure compliance with liquor laws?
Frequently asked questions
- What are the minimum education and experience requirements for the Director of Beverage position at Marriott International?
- To be considered for the Director of Beverage role at Marriott International, candidates typically need a high school diploma or GED with 4 years of relevant experience, or a 2-year degree in a related field with 2 years of experience in food and beverage or culinary operations.
- What are the key responsibilities of a Director of Beverage at JW Marriott Orlando Grande Lakes?
- The Director of Beverage is responsible for managing all daily beverage operations and staff across restaurants, bars, and room service. This includes ensuring compliance with policies, liquor laws, and financial performance, while also leading the team and providing exceptional guest service.
- How does Marriott International ensure a positive work environment for its associates?
- Marriott International is committed to being an equal opportunity employer and fosters an environment where associates' unique backgrounds are valued. They prioritize associate well-being, offer training and development, and promote camaraderie, as exemplified by 'The JW Treatment™'.
- What is the pay range for the Director of Beverage position at Marriott International?
- The annual pay range for the Director of Beverage position at Marriott International is between $72,000 and $99,000. The role is also eligible for a bonus.
- Does this Director of Beverage role offer relocation assistance?
- Yes, the job description explicitly states that relocation assistance is available for the Director of Beverage position at JW Marriott Orlando Grande Lakes.
- How can I best tailor my resume for the Director of Beverage role at Marriott International?
- To tailor your resume, focus on highlighting your experience in beverage operations management, revenue generation, team leadership, and customer service within the hospitality industry. Quantify your achievements whenever possible.
- What are the crucial compliance areas for a Director of Beverage at this Marriott property?
- Key compliance areas include adherence to all food & beverage policies, standards, and procedures, as well as ensuring staff understands and follows local, state, and Federal liquor laws, and maintaining strict cash and liquor control procedures.